Advanced Administration and Office Management Professional

About the Course

Name: Advanced Administration and Office Management Professional

Code: ADOM-101

Sectors: Administration & Office Efficiency

  Date   Days   Venue   Fees
19 - 23 Mar 2022 5 Dubai, UAE $3,950 BOOK NOW
17 - 21 Jul 2022 5 Live Online Classroom $1,550 BOOK NOW
02 - 06 Oct 2022 5 Jeddah, Saudi Arabia $3,950 BOOK NOW


Office administration is key to having a successful organization. It is the connecting link between senior management and the employees. Managers and administrators usually provide the motivation to the work force to make them realize the goals of their organization. In order to stand out and become an integral part of the business team, professionals should have the skills to effectively manage an office and the employees under supervision.

This training course is designed to provide delegates with the important concepts and ideas they need to understand in order to become an effective administrator and maximize their contribution to their teams and organizations. This course focuses on recognizing areas where improvements can be made, developing strategies accordingly, and managing the network of relationships and inter-personal skills and communication.


At the end of the training course, participants will be able to:

  • Gain a comprehensive understanding of the role of office manager/administrator. 
  • Identify management skills and communication strategies needed for carrying out responsibilities effectively and creating better office productivity.
  • Assess and enhance personal organization, communication, and interpersonal skills 
  • Learn various approaches to use when dealing with the management of tasks, teams, and individuals 
  • Understand the key contributions of administrators in the organizational success.

Training Methodology

This course is designed to be interactive and participatory, and includes various learning tools to enable the participants to function effectively and efficiently. The course will use presentations and facilitation by the trainer, exercises and group discussions.


Day 01

  • The Role of the Office Manager/Administrator 
  • Identifying your role
  • Perception vs. Reality
  • Competencies required for Success (The Competence Model of Skills, Behaviors and Values)
  • What it takes to be an effective office manager/administrator
  • Time Management Constraints – resources, systems, other people and self
  • Handling requests and conflicting priorities
  • Essential Administrative Skills 
  • Mind Mapping Techniques
  • Right Brain / Left Brain Theory
  • Managing Larger Projects to Meet Deadlines
  • Planning and Problem-Solving Skills
  • Managing Meetings Effectively
  • Working with more than One Manager

Day 02

  • Team Working, Communication and Meetings 
  • Team Working and Team Roles 
  • Selling your ideas to the boss, colleagues, subordinates and clients
  • Briefing Skills – giving, receiving and passing on 
  • Organizing and participating in meetings
  • Notes, minutes and follow-up
  • Preparing a professional report/presentation

Day 03

  • Managing Working Relationships (Communicating and Supervising with Admin Staff) 
  • Delegation – giving and receiving
  • Coaching and training colleagues and staff
  • Communication and listening skills
  • Building rapport 
  • Developing a network of working relationships (Influencing Skills)
  • Assertiveness and conflict
  • People problems and Problem People
  • Helping others perform, practical motivation and criticism skills

Day 04

  • Managing Time, Desk Management and Office Technology 
  • Planning and priority setting (Identifying and eliminating time wasters)
  • Office layout and ergonomics
  • Desk efficiency and etiquette
  • Managing the paper-load and developing paperless systems
  • Getting the best from Office Technology
  • Communication Skills (Writing Correspondence – emails, letters, reports)

Day 05

  • Managing Information and Budgets, Improving Customer Service and Systems 
  • Principles of information management – scheduling, filtering and digesting
  • Interpreting and presenting statistical information 
  • Designing and using graphs
  • Designing surveys, presenting findings and interpreting meaning 
  • Basic concepts of financial management (Monitoring budgets and variance) 
  • Improving customer service and systems – continuous improvement
  • Having the right attitude
  • Providing excellent service
  • Handling complaints 
  • Understanding the needs of internal and external customers
  • Action planning

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