Certificate in Key Performance Indicators (KPIs) IIBA Endorsed

About the Course

Name: Certificate in Key Performance Indicators (KPIs) IIBA Endorsed

Code: HRM-116

Sectors: HR Strategy & Training

  Date   Days   Venue   Fees
24 - 28 Jul 2022 5 Dubai, UAE $3,950 BOOK NOW
26 - 30 Nov 2022 5 Live Online Classroom $1,550 BOOK NOW


The course enables the participant to practice the analysis and development of all types of KPIs through a series of workshops. The workshops are team based and use customized case studies that provoke the thought process for KPI development. In addition, a number of real world case studies of KPI uses will be discussed and analyzed. Participants will also be provided with an Excel template for KPI scorecard development in addition to a KPI system self assessment and other practical checklists.


At the end of the program, the participants will be able to:

  • Design the performance measurement system using acquired knowledge in KPIs, their role, types and uses 
  • Analyze and develop the most important KPIs relevant to stakeholders and customers
  • Analyze and develop the most important KPIs to drive internal quality and productivity
  • Effectively manage the KPI measurement process in all phases
  • Employ tools to ensure the success of the KPI implementation project


Day 01

  • KPI in nutshell 
  • Benefits of performance measurement 
  • The diverse world of KPIs
  • Explaining KPIs and their crucial role in managing performance 
  • Designing a world-class KPI measurement system to guide the right organizational decisions

Day 02

  • KPI in nutshell
  • Defining effective KPIs to address the needs of all key stakeholders
  • Differentiating between types of KPIs and their cause-effect relationships
  • The logic model in an organization 
  • Spotting problems with KPI measurement systems and identifying solutions

Day 03

  • The critical mission 
  • Balanced measures: one concept, different frameworks
  • 7 steps to determine the most critical KPIs
  • Evaluating your existing KPI measurement system for enhancement opportunities 
  • Using KPIs in different management areas to target performance plans
  • Defining financial KPIs to measure outcome-based goals
  • Defining customer value and satisfaction KPIs that result from operational excellence

Day 04

  • The enablers
  • Defining product and service quality KPIs that target optimal industry standards 
  • The eight dimensions of quality 
  • Defining process and operational efficiency KPIs that drive internal activities
  • Measuring society results that ensure sustainability
  • Defining human capital performance and satisfaction KPIs that support a high performance culture

Day 05

  • The enablers
  • Components of employee satisfaction surveys 
  • The employee satisfaction index 
  • The learning and growth measurement framework 
  • Learning, innovation and growth KPIs

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