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Course Code: MGLD 1631
294 Course Visits
Certificate in Operations Management
Course Sector:
Management and Leadership
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Dubai, UAE $4,250
02
5 Days
Riyadh, KSA $4,250
Introduction
Training course introducion / brief
This training course is designed to provide participants with the essential concepts and principles of Operations Management. The course will highlight topics such as the key aspects of operations management and how to improve impact as an Operations Manager.
Every organization producing services or products must ensure that everything has high quality and meets the standards of its clients. Operations management is a key part to ensure this process as it includes planning, controlling, and supervising of the manufacturing or production processes.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding how to align operations management strategies with the organisation’s strategy (Operational Excellence)
- Meet the needs and expectations of the customer, both internal and external (Service Excellence)
- Identify and apply a number of tools and techniques to improve the performance of key business processes (Process Excellence)
- Design alternative organisational structures to deliver improved customer service whole delivering greater efficiencies (Organisational Excellence)
Course Audience
Who is this course for, and can benefit the most
This training course is designed and beneficial for Managers such as HR Managers, Finance Managers, Factory Managers, who run operations and other managerial positions from various industry.
Course Outline
The course aims and learning outcomes
Introduction to Operations Management
- What is operations management?
- Establishing the operation's vision and mission
- Operations management's responsibility for process management
- The prime activities of operations management
- The model of operations management
- The role of the operations function
- The operations performance objectives
- The quality objective
- The speed objective
- The dependability objective
- The flexibility objective
- The cost objective
The Human Side of Operations Management
Quality Planning And Control
- Understanding the drivers of performance
- Understanding the drivers of dysfunctional behaviour
- The purpose of performance appraisal
- The contributions of industrial psychology to management thinking
- The key to motivating people at work
- Understanding the difference between motivators and demotivators
- Exploring alternative approaches to people management
- How to manage culture, commitment, competence and productivity of the operations team
- What is job design?
- The key factors to consider when designing operations jobs
- How to identify the primary job characteristics of operations roles
- Developing guidelines for job redesign
- How ergonomics and environmental conditions inform job design
Quality Planning And Control
- How is quality defined?
- Special cause and common cause variation
- The use of standard deviation to measure dispersion
- Statistical process control
- Deploying control charts to monitor attributes and variable data
- Data collection and sampling tools
- Calculating process capability and Sigma scores
Improving Operations
- Feedback systems to inform improvement activities
- Measuring and monitoring processes to deliver improvement
- Establishing improvement priorities
- Approaches to delivering improvement
- The tools and techniques of improvement
- The Balanced Scorecard applied to operations
- The strategy map applied to operations
- The history and development of quality management
- The strategic approach to business improvement
- Self-assessment as a tool to deliver organisational improvement
- Managing improvement activities
- Quality awards
- What is Lean and how is it applied in operations management?
- The Toyota production system
- The Lean philosophy and the five principles of Lean Operations
- Specifying value and the value stream
- Identifying and eliminating waste
- Value stream mapping
- How to balance a line
- Single minute exchange of die
Just In Time (JIT)
- What is JIT?
- JIT techniques
- JIT planning and control
- JIT in service operations
- Calculating Takt time
- Pull vs. Push systems
- How to achieve one-piece Flow
- What is Jidoka?
- Managing the integration of people and machines
- Creating a visual control system
- What is capacity?
- Planning and controlling capacity
- Measuring demand and capacity
- Alternative capacity plans
- Choosing a capacity planning and control approach
- Capacity planning as a queuing problem
Inventory Planning And Control
- What is inventory?
- The volume decision - How much to order
- The timing decision - When to place the order
- Supply chain planning and control
- What is supply chain management?
- The activities of supply chain management
- Types of relationships in supply chains
- Supply chain behaviour
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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