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Course Code: PERDEV 110
953 Course Visits
Intercultural Communication: Diversity and Inclusion
Course Sector:
Interpersonal Skills and Self Development
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Dubai, UAE $3,250
02
3 Days
Dubai, UAE $3,250
Introduction
Training course introducion / brief
Organizations operate at the best capacity when the management and employees have honest, open and respectful communication. For multicultural organizations, keeping these communication channels open ensures operations run efficiently; however, this remains as is a very challenging task.
This training course is designed to help organizations establish a process to avoid miscommunication, and create more open channels to help employees feel empowered in multicultural situations.This course will enable participants to have cultural awareness, and be equipped in solving conflict related to cultural communication. This program highlights the advantages and challenges brought about by the multicultural workforce, the issues that arise in diverse groups, and strategies of solving cross cultural conflicts.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of the advantages of having a multicultural workforce.
- Learn models of feedback, communication and listening.
- Identify the four foundational behavioral styles and the benefits and challenges of each.
- Understand the importance of body language in the listening process.
- Familiarize oneself with the Geert Hofstede’s four cultural dimensions and their impact on communication.
- Recognize and apply techniques for better listening when communicating with others.
- Design an action plan to improve communication skills.
Course Audience
Who is this course for, and can benefit the most
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
Course Outline
The course aims and learning outcomes
DOLLARS AND SENSE: PROFITING FROM CULTURAL DIFFERENCES
- Cultural Self-Assessment: Cultural Perspective and Bias
- Advantages of having a Multicultural Organization
- Explore culture and working habits
- National culture, Professional culture and Organisational culture
- Four Elements that contribute to how people view culture
- Four foundational behavioral styles and the benefits and challenges of each.
- Competencies that allow for effective communication across cultural barriers
- How culture influences communicative processes
- Geert Hofstede’s four cultural dimensions and their impact on communication.
- How people from different culture use language differently
- Ensure that your message is clearly understood by all
- Strategies for improving listening skills
READING NONVERBAL CUES
- Importance of non-verbal communication signals
- Ways non-verbal communication cues affect the communication process
- How to listen effectively by recognizing non-verbal cues
- How cultural and gender differences influence the interpretation of body language
- Assessing written communication from different parts of the world
- Determining the differences in written communications
- Best practices for creating an accessible and culture-friendly document
- Tools for communicating better in writing
AGREEING TO DISAGREE: SOLVING CROSS CULTURAL CONFLICTS
- Different points of view that lead to conflict
- Recognize and avoid intercultural pitfalls
- Techniques to communicate a point of view
- Working through process-driven and people-driven disagreements
- Personal and Business Value of a Multicultural workplace
- Delivering feedback effectively across language and culture
- Holding effective meetings for multicultural teams
- Strategies for inclusion – making sure everyone’s voice is heard
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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