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Course Code: MGLD 123
369 Course Visits
Cross-Cultural Business Situations
Course Sector:
Management and Leadership
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Antalya, Turkey $4,950
02
5 Days
Manama, Bahrain $4,250
Introduction
Training course introducion / brief
Managing a cross-cultural business is not an easy task to do. Business leaders must know how to balance the differences in culture, values and practices. In order to maximize the potential of the multi-cultural team, one must develop their management skills and understand various business situations in the context of different culture, beliefs and background.
This training course is designed to provide participants with an in-depth understanding of the cross-cultural business situations and concepts on managing a cross-cultural workplace environment. This course will highlight topics such as managing negotiations, leadership, communication, diversity and inclusion, multi-cultural teamwork, and motivation related situations in a cross-cultural business context.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive
understanding how culture impacts work styles, behaviour, communication and
relationships in the business context.
- Explore strategies and good
practice for creating a structurally inclusive organization.
- Enhance competencies which
enable an inclusive working environment
- Recognize key situations
where culture affects the busiess.
- Discuss the major
peculiarities of the cross-cultural management process and develop the skills
based on cross-cultural differences application to the company’ management
- Enhance skills in
communication, team-building, motivation leadership and negotiation in a
cross-cultural business environment.
- Assess the impact of the
behavior of others on personal effectiveness.
- Identify the external
factors that positively or negatively influence outcomes
- Recognize some of the current issues present in a
cross-cultural type of business
Course Audience
Who is this course for, and can benefit the most
Global
Leadership Teams.
- International Sales and Marketing Professionals.
- Human Resources Executives and Managers.
- Project Managers in Multinational Projects.
- Customer Service Representatives.
- Procurement and Supply Chain Managers.
Course Outline
The course aims and learning outcomes
Making Cultural Diversity Work in the Business
- Understanding Stereotypes and Generalizations
- Unconscious Bias, assumptions and world view
- Prejudice, discrimination and cultural appropriation
- Diversity and inclusion – differentiating between the two
- What is culture?
- Different levels of culture and their influence on individual identity
- How culture influences attitudes, behaviour and communication in the business context
- Perception and its influences on business relationships – how do I perceive and how am I perceived?
- Ethnocentrism vs ethnorelativism – who is ‘right’?
- How stereotypes can limit our effectiveness
Leading a Cross-Cultural Business
- The process of leadership and interaction in a multicultural team
- Key concepts of global leadership
- Models of leadership
- Global organizations
- Global leadership and the change in knowledge about cultural differences
- The role of leadership in the change of the organizational culture
- National culture knowledge management
- The role of leadership in creating cultural synergy
- Managing diversity in the global work culture
- Cross-cultural differences and synergy. Strategies of cross-cultural interaction
- Synergetic team management
- The interactions in a new cultural environment
- The process of acculturation
- Acculturation process curve
- Modern cultural diversity management models
Multicultural Teamwork
- Managing diversity in the global work culture
- Synergetic team management. Strategies of cross-cultural interaction
- Strategies of “cultural domination”, “cultural discrepancy”, “cultural compromise”, “cultural adaptation”, and “cultural synergy”.
- Foundations of an inclusive environment: trust, active listening, and a feedback culture.
- Building a Growth Mindset: self-awareness, curiosity, empathy, vulnerability.
- Understanding the impacts of power, hierarchy and other factors on people’s ability to speak and be heard.
- Impacts of remote and virtual communication.
Systemic Barriers to a Diverse and Inclusive
Workplace
- Microaggressions – what are they and where do they hide in your organisation?
- The power of data in highlighting gaps
- Examples of good practice
- Exploring positive approaches – HR, performance management, leadership
- Attitudes to change & breaking the mould – “we’ve always done it this way.
- Conflict resolution and Negotiations
- Negotiating across cultures
- Assumptions and negotiating
- Framework of International business negotiations
- Approaches in negotiations: structured versus emotional
- Negotiation strategy and tactics: cross-cultural differences.
Motivation and Culture
- Multicultural staff motivation process
- Exogenous and endogenous motivation and their characteristics
- Creation of multicultural staff motivation models
- Main problems of multicultural staff motivation and possible solutions
- Innovation and culture
- Why international assignments fail
- Culture shock and global working
- International Human Resource issues
- Personal action planning
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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