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Course Code: ADOM 109
198 Course Visits
Etiquette and Work Protocol
Course Sector:
Administration and Office Efficiency
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Dubai, UAE $3,250
02
3 Days
Jeddah, KSA $3,250
Introduction
Training course introducion / brief
Good business etiquette improves organizational culture and has a profound impact on the success and growth of the organization. Essentially, business etiquette enables a company to function smoothly in its interactions with other businesses, its own employees, and the general public. They help build stronger relationships and demonstrate confidence. They also promote cross-cultural awareness and respect. The success of an organization is determined by the business etiquette that employees follow.
Business etiquette and protocol
This training course is designed to provide participants with the essential concepts that will empower them with a complete understanding of business etiquette and protocol. This course will help participants be better professionals and create an impressionable experience in all your professional interactions.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of proper etiquette in both business and social situations.
- Increased chances to represent one’s organization and gain exposure and experience at influential and important forums and meetings
- Develop the required skill, confidence, and experience to communicate clearly, effectively, and smartly, thus helping create a positive impression on the opposite person
- Display extreme professionalism leading to additional opportunities to undertake senior and important roles and responsibilities in the organization, thus fostering career growth and progression
- Have greater confidence and experience to be and conduct oneself at par with esteemed and renowned professions in any forum or meeting
Course Audience
Who is this course for, and can benefit the most
- Office managers.
- Executive secretaries.
- Administrators and assistants.
Course Outline
The course aims and learning outcomes
Module 1
– Advantages of Business Etiquette
- Builds stronger relationships
- Promotes a positive atmosphere and work culture
- Reflects confidence
- Prevents misunderstandings
- Enhances company profile
- Promotes cross-cultural awareness
- Solicit feedback
- Maintain visibility
- Non-verbal communication matters
- Behave impressionably in meetings
- Respect everyone
- Give appreciation
- Punctuality is key
- Don’t gossip
- Be professional at the dining table
- Dress appropriately
- Completeness
- Concreteness
- Courtesy
- Correctness
- Clarity
- Consideration
- Conciseness
Module 4
– Factors Determining Communication Methods in Business Etiquette
- Required formality
- Need for documentation
- Urgency of response
- Required level of detail
- Number of people involved
- Sensitivity of information
- Face-to-face communication
- Telephone
- Video conferencing
- Instant messaging and texts
- Social media
- Greetings and introductions
- Names and titles
- Planning and organisation
- Punctuality
- Verbal and non-verbal communication
- Business meals and tipping
- Gifting
- Attire
Module 7
– Important Aspects of Administrative Protocol
- Designated officers for signature and approval
- Timeframes for completion and submission
- Restrictions on information access
- Requirements on storing and archiving
- Comparative quotes for goods and services
- Lack of management support
- Lack of employee cooperation and awareness
- Insufficient training funds
- Lack of focus on continual training
- Insufficient exposure
- Cross-cultural differences
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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