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Course Code: IT 143
235 Course Visits
ITIL Release Control & Validation
Course Sector:
Information Technology
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Barcelona, Spain $4,950
02
5 Days
Abu Dhabi, UAE $4,250
Introduction
Training course introducion / brief
This training course is designed to provide participants with the general principles covered as part of the ITIL® Foundation course. This course focuses on topics such as Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of overall business-focused Services Framework.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of the ITIL terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL.
- Design and implement integrated end-to-end processes based on proven industry best practice guidelines.
- Prepare for the ITIL® Capability examination in Release, Control & Validation.
Course Audience
Who is this course for, and can benefit the most
- Cloud Computing Engineer
- Computer Network Specialist
- Computer Support Specialist
- Database Administrator
- Information Technology Analyst
- Information Technology Leadership
- Information Security Specialist
- Software/Application Developer
- Web Developer
- Technology sales consultant
Course Outline
The course aims and learning outcomes
Service Management as a Practice.
- Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management.
- Change management as a capability to realise successful service transition.
Service validation and testing as a capability to
assure the integrity and the quality of service transition.
- Service asset and configuration management as a capability to monitor the state of service transition.
- Knowledge management as part of enhancing the on-going management decision support and service delivery capability.
Service request fulfilment and evaluation to assure
meeting committed service level performance.
- Common Service Operation activities related to Release, Control and Validation processes.
- Organizing for Service Operation which describe functions to be performed within Release, Control and Validation processes.
Release Control and Validation process roles and
responsibilities.
- Technology and Implementation Considerations.
Challenges, Critical Success Factors and risks.
CSI as a consequence of effective Release, Control and Validation processes.
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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