Interpersonal Communication Skills

Course Code: PERDEV 108

3790 Course Visits

Course Sector:

Interpersonal Skills and Self Development

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Course Dates and Locations

Choose a date and location to book your seat

No.

Date

Days

Location

Fees

Enrollment

10 - 12 Aug 2025

3 Days

Casablanca, Morocco

$3,250

06 - 08 Oct 2025

3 Days

Geneva, Switzerland

$4,950

Introduction

Training course introducion / brief

Interpersonal Communication is the process by which people exchange information through verbal & nonverbal messages. Interpersonal skills also include: ability to listen and understand, problem solving skill, decision making and personal stress management. Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels. Our interactions with others will determine how we are being perceived and each of these interactions is an opportunity to accomplish our planned purpose. Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level.

The communication skills

This training course will help you develop the skills you need to focus on your purpose, profile your audience and develop your message with clarity for an ideal impact and outcome. The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communication skills covered in this training course will help increase your ability to become better in active listening, receive and give effective feedback, deal with different and diverse cultures, and manage conflicts in order to improve quality of relationships and productivity.

Set clear guidelines for effective communication.
Understand the role of good interpersonal skills in the multicultural workplace.
Learn the different behavioural styles and learn to modify your behaviour to achieve best results.
Know how to stay present 'in the moment', 'listen for intent', and influence your listener positively.
Communicate effectively when the stakes are high and you need to neutralise arguments effectively.
Understand how to give and receive constructive feedback as a way to build better relationships
Create individual action plans for ongoing personal development.

Team Leaders and Managers
Customer Service Representatives
HR Professionals
Project Managers
Sales and Marketing Professionals
Administrative Staff
Employees in Multicultural Workplaces
Individuals Seeking Personal Development

INTRODUCTION

Interpersonal Communication and It’s importance
Principles of Interpersonal Communication.
Interpersonal Communication Skills:
Listening Skills
Communication Skills
Verbal Communication
Assertiveness
Non-Verbal Communication
Elements of interpersonal Communication Skills

GATEWAYS OF EFFECTIVE INTERPERSONAL COMMUNICATION

Transparency
Multiple Channels to interact
Clarity in Communication
Feedback
Interpersonal Communication Skills Model
How to develop good Interpersonal Skills?
Where can miscommunication occur?
Barriers to effective communication
Overcoming communication barriers
The communication funnel

COMMUNICATION ACROSS CULTURES

Improving cross-cultural communication: guidelines
'DiSC' personal development profile
Stages of team development
The arts of persuasion
Areas of growing your sphere of influence
Communicating within multi-cultural teams
Stages of team growth
Universal laws of persuasion: process

ACTIVE LISTENING

Hearing versus listening
Active versus passive listening
Tips to improve active listening skills
3 aspects of active listening
Active listening skills inventory
Using different questioning techniques
Closed and open questions
Probing types questions
Pitfalls of leading questions

COMMUNICATION BEHAVIOUR AND CONFLICT MANAGEMENT

Assertive, passive and aggressive behaviors
Verbal and non-verbal components of communication behaviors
Conflict management
Types of conflicts
Sources of conflicts
Conflict management styles
Essential conflict management skills
Learning to say ‘no’
Guidelines for applying ‘no’
Constructive Feedback and Criticism
The value of feedback
Positive versus negative feedback
Giving constructive criticism
Receiving criticism

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: Interpersonal Communication Skills