TRAINING COURSE: Quality Control and Assurance Techniques

Quality Control and Quality Assurance

• Introduction to Quality Assurance and Control Principles
• The Concept of Total Quality Management
• The Core Principles in Achieving Total Quality Management
• Identifying Opportunities for Organizational Continuous Improvement

Monitoring Quality on Products

• Controls for monitoring and ensuring compliance to quality standards
• Quality forms,
• Processes
• Statistical tools and measures
• Monitoring quality of used tools and production raw materials.
• Designing refinement plans for quality defects and faults
• Corrective and Preventive measures to avoid quality defects. 

Techniques and Best Practices for Quality Control

• Process mapping and process management
• Management elements and planning tools
• Process auditing “Turtle Diagram”
• Failure Mode and Effects Analysis (FMEA)
• Deming’s fourteen points
• Juran’s quality trilogy
• Crosby’s zero-defect mindset
• House of quality and Quality Function Deployment (QFD)

Techniques and Best Practices for Quality Control

• Six Sigma methodology
• Lean principles, Kaizen and 5S
• Ishikawa’s seven basic tools of quality
• Cause and Effect Diagrams
• Flowcharts and Check Sheets
• Pareto Diagrams
• Histograms
• Control Charts and Benchmarking
• Design of Experiments

• Statistical Sampling

Tools & Techniques for Quality Assurance

• Affinity Diagrams & Process Decision Program Charts (PDPC).
• Interrelationship Diagraphs Tree Diagrams
• Prioritization Matrices & Activity Network Diagrams
• Matrix Diagrams
• Quality Audit
• Process Analysis
• Review of learning and action planning