Assertiveness at Work

Course Code: PERDEV 129

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Course Sector:

Interpersonal Skills and Self Development

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Introduction

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Assertiveness is the capacity to communicate one's sentiments and declare one's privileges while regarding the emotions and privileges of others. It encourages us to turn out to be progressively certain and better ready to deal with various, and now and then troublesome, circumstances. It is a communication skill that empowers employees to be increasingly sure and build up the suitable relational abilities for taking care of individuals. We should know to state the best thing at the opportune time - particularly when managing forceful or troublesome individuals. Confidence expands the opportunity of achievement in any human exchange.

Gain a comprehensive understanding of what assertiveness is and how it can benefit a professional.
Recognize and determine the differences of the four types of behaviour in relation to assertiveness and their components.
Apply assertiveness strategies and techniques.
Develop increased self-esteem and confidence when dealing with difficult situations
Enhance communication and interpersonal skills
Practice assertiveness skills at workplace to improve team communication.
Contribute a positive impact on the overall performance of the team and the organization

- Executive Secretaries

- Executive Personal Secretaries

- Personal Secretaries

- Executive Assistants

- Personal Assistants

- Office Managers

- Administration Managers

- Management Secretaries

- Senior Assistants

What Assertiveness Is and Its Benefits

Assertiveness definition
Myths about assertiveness
Your rights and responsibilities
Situations in which to use assertiveness communication skills
Assertiveness benefits
Barriers to assertiveness

Behaviours and Communication Styles

Self-assessment questionnaire
Analysis and comparison of four types of behaviour: aggressive, passive-aggressive, passive and assertive
The assertiveness continuum

Understanding assertive behaviour

Defining assertiveness in the workplace
Identify the link between assertiveness and work/life balance
Identifying behaviours linked with assertiveness
Introduction to assertiveness techniques to say no and make requests
Activity - What is Assertiveness Questionnaire

Recognise the Link Between Assertiveness, Confidence and Self-esteem

Distinguishing between assertive, aggressive and passive behaviour
Self-assessment of your style – the associated strengths and weaknesses
Activity - Self Assessment of your assertiveness
Recognising your own style and behaviours
Techniques to build self-esteem and confidence

Assertiveness Strategies and Techniques

Changing your thoughts and belief
The 3 Cs of assertive communication
Assertive communication steps
Types of verbal assertions
Non-verbal communication
Words to avoid
Making requests
Handling criticism
Saying ‘no’
Giving feedback (including constructive feedback and compliments)
Disagreeing with someone

Handle Challenging Situations and People Confidently and Assertively

Tackling barriers to assertiveness
Confronting individual challenges which occur in the workplace
Working proactively to prevent future challenges in the workplace
Activity - Review of own work situations & plan to tackle them differently
Giving and receiving constructive feedback

Assertiveness and body language

Taking control through positive body language
Responding appropriately to the body language of others in the workplace
Using assertive and positive language – making your message clear
Building rapport to maintain relationships

Planning Your Personal Strategy for Dealing with Assertive Behaviour

Activity - Develop a personal application plan to increase your assertiveness, self-esteem and self- confidence.

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

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Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: Assertiveness at Work

What Assertiveness Is and Its Benefits

Assertiveness definitionMyths about assertivenessYour rights and responsibilitiesSituations in which to use assertiveness communication skillsAssertiveness benefitsBarriers to assertiveness