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Course Code: PERDEV 130
1094 Course Visits
Leveraging Influencing Skills
Course Sector:
Interpersonal Skills and Self Development
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Introduction
Training course introducion / brief
Being able to influence and persuade others to get them to do what you want them to do is a key skill in business as well as in life as a whole. This course will help participants to learn the key skills and techniques so they can win the people around to their ideas, influence others on certain decisions and persuade them to take a certain course of action all by the way they communicate with them.
Course Objectives
At the end of the training course, participants will be able to
- Differentiate between influence, persuasion, power and manipulation
- Identify behaviours and characteristics of effective influencers.
- Identify and apply a range of strategies, techniques and styles for influencing
- Understand the principles and core concepts that Advanced Influencers apply when they are trying to get someone to agree to their suggestions.
- Use influencing techniques and project confidence to handle challenging situations
- Determine and apply advanced interpersonal and the mind in influence
- Enhance personal persuasion and influencing skills.
Course Audience
Who is this course for, and can benefit the most
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
Course Outline
The course aims and learning outcomes
Introduction and Basics of Influence and Persuasion
- What
is influence and persuasion?
- When
do we influence?
- The
importance of influencing styles
- How
your behaviour impacts on your chances of success when trying to influence
others?
- Understand
the power of creating a strong personal effect to confidently influence people.
- The
ethics of power, influence and persuasion
- Using
rapport building techniques, and persuasion and influencing skills to create a
positive impact
Psychology of Influence and Vision
- How
the mind works: Psychological influence
- The
motivation factors of influence
- Nudge
theory: is this the answer?
- Cialdini’s
Model used to influence universally
- Vision
and understanding the ‘Why’
- Circle
of Trust and the Influence Model
The Golden Rules of Effective Influencing
- Examining
your current beliefs
- Reviewing
expert beliefs
- Four
common influencing mistakes
- Making
changes that you feel are appropriate for you
- Steps
in Influencing
- Rapport
- Questions
- Listen
- Persuade
- Decision
- The 3
means of Persuasion
- Building
Credibility
- Understanding
the audience and ways to earn trust
Non-Verbal behaviours to enhance influence
- Posture
- Gestures
- Voice
tone and speed
- Breathing
- Influencing
Styles
- Assertive
- Convincing
- Negotiating
- Bridging
- Inspiring
Factors in Influencing Others
- Asserting
your presence
- Applying
assertiveness techniques
- Understanding
the motivational factors in task allocation
- Transactional
analysis: resolving disagreements actively
- Ethical
/ moral implications: PLUS model
- Applying
the GLASS Model of conflict management
Persuasion and Influencing Strategies
- Mirroring
values (the power of empathy) and bonding through ‘small talk’
- Reading
body language to assess the other party’s reactions
- Summarising
to create rapport
- Hierarchy
of ideas to generate understanding and co-operation
- Conditional
Language
- The
Three-Step Assertive Technique
- Negative
Consequences
- Credentialing
- Trust
Builder Technique
- Discrepancy
Assertion
- Story
Telling
- Legitimising
Advanced Influence Communication Techniques
- Relationship
building and impact of environment on behaviours
- Communicating
with different personalities
- The
power of questions and how to structure these for impact
- Advanced
Active Listening techniques
- Reading
Non-verbal communication / body language
- Overcoming
objections and negative phrases
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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