Main MenuMain Menu
Course Code: PERDEV 102
490 Course Visits
Managing Conflict and Dealing with Others
Course Sector:
Interpersonal Skills and Self Development
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Rome, Italy $3,950
02
3 Days
Dubai, UAE $3,250
Introduction
Training course introducion / brief
Conflict is the result of people having differing needs, opinions, expectations, and often completely different perspectives. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict can provide a powerful avenue for significant growth.
Managing Conflict and Dealing with Others
By attending such interactive Virtual online Learning experience, participants will harness their conflict management skills, recalibrating their mindset to embrace conflict, they will discover their emotional triggers, their conflict management preferable style, and enhance how to prevent conflicts within organization process & how to manage difficult encounters in their teams, with diplomacy, tact, and credibility.
Course Objectives
At the end of the training course, participants will be able to
- Recognize Conflict and Difficult Situations
- Considered the causes of challenging behaviour
- Identify Benefits and Drawbacks of Conflict in the Workplace
- Recognized different behaviour types and how to deal with them
- Assess your own personality type
- Define the impact of the different styles of personalities on each other Define what is Conflict
- Assess their own conflict management Style
- Recognize tools to find conflicts root causes
- Discuss how to approach conflicts
- Explore emotions management tools
- Identify the Supervisor’s role in handling conflicts
- Illustrate how to deal & communicate professionally in conflict times
- Discover tools and techniques to prevent conflicts
Course Audience
Who is this course for, and can benefit the most
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
Course Outline
The course aims and learning outcomes
DIFFERENT PERSONALITIES TYPES MAKE DIFFERENT
- Assess your own personality type
- Different Personalities types at the workplace
- Understand the impact of the different styles on each other
- The 6 types of difficult people
- How does each person’s style impact their communication style?
- Key steps for dealing with different behaviour and personalities styles
- How to resolve conflicts in a constructive way
- How to bring out the best in even the most difficult people
- Defining the Nature, Types and Causes of Conflict
- Conflict vs. Competition: When one overtakes the other
- Benefits and Drawbacks of Conflict in the Workplace
- Why people behave in challenging ways
- Factors affecting our behaviour and how attitudes are formed
WHAT IS CONFLICT?
- How conflicts evolve?
- The consequences of conflicts
- What is the life cycle of conflicts?
- What is your conflict handling Style- Thomas Kilmann Model?
- Examine the Root of the Problem
- Design the Cause vs Effect Diagram
- Forgiving is Essential
- Discuss the Resolution Benefits
- How can you approach a conflict?
- Advantages and disadvantages of approaching conflicts
- Systematically analyze conflicts
- How to decline a request while avoiding conflicts?
HOW TO MANAGE EMOTIONS?
- How emotions affect discussions?
- Avoiding emotional decision making
- Anger management in resolving conflicts
- Psychological tactics used in conflicts.
- Third-party interventions in resolving conflicts
- Systems to prevent destructive conflicts in your organization
- Influence: The Art of Changing Hearts, Minds and actions
- Influence and the psychology of persuasion
- Action Plan
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
Our sister companies in Egypt and United Arab Emirates
MOST TRENDING
And Recommended Training Courses
trending
Leading and Building a Positive, Motivated, and Empowered Teams
Date: Jan 20, 2025
Location:Online, Virtual
trending
Happiness To Have and Hold
Date: Nov 24, 2025
Location:Dubai, UAE
trending
ISO 55001 2014 Lead Auditor (Asset Management Systems) – Lead Auditor
Date: Aug 18, 2025
Location:Muscat, Oman
We believe in progress for everyone.
We helped more than 10.000 clients over 20 countries on 4 continents in boosting their knowledge, skills and careers.
Boost Training And Consulting © All Copyrights Reserved 2025