HR Specialist Essential Skills Program

Course Code: HRM 135

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Course Sector:

HR Strategy and Training

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Introduction

Training course introducion / brief

The Human Resource operations has been significantly contributing to the success of every organisation. Hence, this also demands that HR professionals must have the essential skills to manage human resources situations.

This training course is designed to provide participants with the essential knowledge and skill in the key areas of HR such as handling employment relationship (i.e. Recruitment), communication, handling conflicts or problem-solving, catering to the needs of clients/customer as an HR forefront, and providing coaching/counselling to employees or line managers. This course will equip and empower HR Specialists to manage situations related to their department.

Gain the comprehensive understanding of the importance of communication skills as an HR Specialist and the impact of good communication knowledge to the work of HR professionals.
Demonstrate excellent business and report writing.
Learn and apply skills and strategies of conflict resolution including influencing.
Understand the importance of customer service in HR and the steps to build the required mindset.
Apply basic coaching and counselling techniques in HR specific situations.
Recognize the importance of Emotional Intelligence for HR Specialists.
Develop EI competencies and learn the most common daily applications of EI in the HR environment

Communication Skills

Definition of Communication
Communication in HR
Characteristics of an Effective HR Communicator
Questioning Techniques
Listening and Empathy
Interviewing Techniques:
The STAR Technique
The FACT Technique
The Probing Technique
The Leading Technique
Basics of Public Speaking

HR Business Communication and HR Report

Basics of Business Writing
Writing HR Reports
Common Mistakes in Writing HR Correspondence and Reports
Examples of HR Correspondence and Reports

Problem-Solving and Conflict Resolution

Sources of Problems in HR
Key Problem-Solving Skills and Techniques
Definition of Conflict
Sources of Conflict in HR
Thomas Kilmann Conflict Model
Influencing Skills
Practical Applications in HR

Compelling Customer Service Skills

Definition of Customer Service
Internal Customers versus External Customers
The Importance of Customer Service in HR
HR Customers – Who Are They!
Building a Customer Service Mentality in the HR Department

Coaching and Counselling Employees and Line Managers

Coaching, Counseling and Mentoring
Importance of Coaching and Counselling to HR Professionals
Difference between Coaching, Counseling and Mentoring
The 5 Principles of Coaching:
Principle 1: Feedback
Principle 2: Accountability
Principle 3 Challenge
Principle 4: Tension
Principle 5: Systems
The “TGROW” Model of a Super Coach (Topic, Goal, Reality, Options, Will)

Emotional Intelligence (EI): The Base for Honing HR Professional Competencies

Definition of Emotional Intelligence
The need for EI Skills in HR
Self-Awareness and Self-Management
The Importance of EI for HR Professionals
Developing EI Competencies
Daily Applications of EI in the HR Environment

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: HR Specialist Essential Skills Program