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Course Code: PERDEV 132
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Accountability and Assertiveness
Course Sector:
Interpersonal Skills and Self Development
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Introduction
Training course introducion / brief
Accountability and assertiveness are two skills that are crucial for remarkable employees in successful organizations. Accountability at work refers to employees stepping up and doing what is best for the business. because an accountable employee will be assertive & take responsibility for results and outcomes. This Training will give participants an understanding of what assertiveness and Accountability each mean (in general and to them personally) and how to develop those skills in their daily working lives, and in their organization, which will have a massive impact on performance and results.
Course Objectives
At the end of the training course, participants will be able to
- Identify the meaning of assertive communication
- Discuss What is meant by assertive behavior?
- Appreciate how to become confident in their own abilities and what they say
- Master Assertive techniques in ‘real-life’ situations & challenging situation
- Explore The concept of Accountability
- Demonstrate tips and tricks for creating the sense of ownership and accountability
- Describe the importance of delegating in empowering others and what to delegate
Course Audience
Who is this course for, and can benefit the most
This training program is tailored for professionals at all levels who seek to enhance their ability to assertively communicate expectations, hold themselves and others accountable, and drive results in their personal and professional endeavors.
Course Outline
The course aims and learning outcomes
Assertiveness: The Key to building Mutual Respect
- The nature of healthy Assertiveness
- What Assertiveness is Not!
- Why people are not assertive?
- Learning How to Say ‘No’ Assertively
- Dealing with not “Assertive” Behaviors
Assertiveness Techniques in ‘Real Life’ Situations
- How to be affectively assertive
- Keep emotions in check
- Using Assertive body language
- Dealing with Your Boss
- Dealing with Difficult Behavior
- Dealing with Difficult Situation
The concept of sense of matter & Accountability
- What is Accountability
- Take initiatives and take responsibility
- Creating an Accountable Organization
- Why is it important to create that sense of ownership & accountability?
Accountability & Setting Accountable culture
- The accountability Cycle
- Accountability Model
- Doing jobs vs Achieving results
- Blaming others Vs Taking Accountability
- Accountability Vs Ownership
- The effect of motivating and encouraging employees
Using delegation as an empowering coaching tool
- Empowering your employees by delegation
- Delegating the Right Tasks to the Right People
- How to choose the right people for each delegated task
- How to handle delegating the wrong person
- Giving a constructive feedback
- Motivating and inspiring delegates
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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