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Course Code: MGLD 168
23 Course Visits
ILM Endorsed Key Managerial Skills for New Managers and Supervisors
Course Sector:
Management and Leadership
Course Dates and Locations
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Introduction
Training course introducion / brief
Being a manager is a tough job, but being a great one is even tougher Just consider the array of knowledge and skills it takes to deal with a variety of people, tasks and business needs The key to becoming a great leader is to remember that the skills that got you ‘ won’t get you ‘ You need to ensure you have good management skills under your belt, but management and leadership skills for new managers and supervisors are quite different to the skills that are required by already established leaders
This training course is designed to provide participants with the key concepts and techniques that new managers can use to effectively manage their team This course covers topics such as responsibilities of new managers, situational leadership and its application to team leadership, delegation and motivation techniques, time and stress management, and problem solving techniques.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of the differences between coaching, counselling and mentoring.
- Analyse and recognize own coaching styles and how to apply it in coaching engagements
- Learn when to apply coaching in a workplace setting
- Identify the benefits of coaching and why sometimes coaching fails
- Acquire the skills, characteristics and qualifications of the ideal coach
- Upscale communication skills to enhance the effectiveness and the quality of coaching sessions
- Learn and apply a variety of coaching strategies, tools and techniques
- Understand the practical application of mentoring and how to create and manage mentoring relationships in the workplace .
Course Audience
Who is this course for, and can benefit the most
.
Course Outline
The course aims and learning outcomes
Introduction and definitions
- What is coaching?
- Types of coaching
- Counseling-Coaching-Mentoring – A Continuum
- Coaching, Counseling, Mentoring – Bridging Gaps
- Formal and Informal coaching
- Bossing vs. coaching
- Importance of coaching
- Competencies and the personality iceberg
- Behavioral vs. performance indicators
Applications, benefits and challenges of coaching
- Applications of coaching in the workplace
- The benefit of coaching
- Why coaching fails?
- Operational and organizational barriers
- Why managers do not coach?
- Coaching mistakes to avoid
Coaching
styles and skills
- Characteristics of an ideal coach
- How a good coach is described
- 7 masterful coaching personality traits
- Myths and realities
- Coaching styles: What kind of a coach are you?
- Seven communication principles for coaching
- Gather good information with EARS
- Good habits of effective listeners
- Elements of a good coaching session
- Pre-coaching checklist
- Coaching strategies and approaches
- Five steps of coaching
- Coaching models: TGROW and SURE
- SWOT analysis in Coaching
- The coaching wheel – selected managerial competencies
- BEST – Preview and review coaching
- Asking the right questions in coaching
- Coaching approaches for different
behavioral styles (DiSC)
- Arranging the room for coaching
- Running the coaching session
Mentoring
- What is mentoring?
- Origin of the word
- The historical mentor and modern day definitions
- Myth about mentoring
- Corporate mentoring
- Characteristics of mentoring
- The mentoring impact
- Practical applications
- Informal vs. formal mentoring
- Why mentoring and whom to mentor?
- Benefits of mentoring
- Role and attributes of a mentor
- Mentoring relationships and life-cycle
- Mentoring meeting and agenda
- 10 commandments of mentoring
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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