Professional Cloud Service Manager

Course Code: IT 5520

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Course Sector:

Information Technology

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Introduction

Training course introducion / brief

The globally recognized Professional Cloud Service Manager (PCSM) certification affirms a professional's competence in overseeing and coordinating cloud services within an IT organization. The demand for PCSM certified individuals is prevalent across industries as businesses increasingly rely on cloud services, necessitating skilled professionals who can adeptly bridge the gap between business requirements and technological solutions. These experts possess a comprehensive understanding of the business implications of cloud computing and are capable of ensuring seamless, lucrative operations.

The Professional Cloud Service Manager (PCSM)

The Professional Cloud Service Manager (PCSM) training course is a comprehensive program designed to equip participants with the essential skills and knowledge required to excel in managing and orchestrating cloud services within an IT environment. Participants will delve into strategic assessment techniques and leadership principles pertinent to the effective implementation and oversight of cloud solutions. This course is tailored for professionals seeking to elevate their expertise in cloud service management, catering to the growing demand for skilled individuals capable of navigating the complexities of cloud-based technologies within diverse organizational settings.

Recall Cloud service management terminology, definitions, and concepts
Explain basic terminology related to Cloud service management
Analyze an organization’s strategic assets and capabilities to successfully design, deploy, and run Cloud services
Identify and explain the important roles involved in Cloud service management
Compare the relationship between the Cloud provider and Cloud consumer
Differentiate between potential risks and benefits of adopting a Cloud strategy
Produce an initial Cloud adoption strategy
Illustrate the benefits and drive the adoption of Cloud-based services within an organization
Identify strategies to reduce risk and remove issues associated with the adoption of Cloud computing and Cloud-based services
Analyze the impact of demand and how to “right-size” Cloud services at the design stage

Cloud Computing Engineer

Computer Network Specialist

Computer Support Specialist

Database Administrator

Information Technology Analyst

Information Technology Leadership

Information Security Specialist

Software/Application Developer

Web Developer

Technology sales consultant

Cloud Service Management Fundamentals

History of Cloud Computing
Basics of Cloud Service Management
Service Perspectives
Relationship with IT Service Management (ITSM)

Cloud Service and Support Models

Cloud Service Management Roles

Cloud Management Roles
Service Management Roles
Organizational Roles

Cloud Service Design, Deployment and Migration

Basics of Cloud Service Design
Dealing with Legacy Systems, Services and Applications
Benchmarking of Cloud Services
Cloud Service Capability Planning
Cloud Service Deployment and Onboarding
The Cloud Store

Cloud Service Governance

Basic Governance Definitions
Cloud Governance Framework
Cloud Governance Considerations

Showing the Value of Cloud Services to the Business

Understanding the Value of Cloud Services
Linking the Value of Cloud Services to Strategy
Measuring the Value of Cloud Services

Popular Service Management Frameworks

Cloud Service Strategy

Cloud Strategy Fundamentals
Key Drivers for Adoption

Cloud Service Economics

Pricing Models for Cloud Services
Procurement of Cloud Based Services
Cloud Service Charging

Cloud Service Management

Cloud Service Management Perspective
Cloud Service Level Management & Service Assurance
DevOps in a Cloud Environment
Managing Cloud Service Configurations
Change Management for Cloud Computing Environments
Reacting to demand for Cloud Services

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: Professional Cloud Service Manager