TRAINING COURSE: ITIL 4 Foundation and Specialist: IT Asset Management

  The service value chain, its inputs and outputs, and its role in supporting value streams

•   Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
•   Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident management; Problem Management; Service request management; Service desk; Service level management
•   The purpose of the following ITIL practices: - Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management  

 Understand The Key Concepts of IT Asset Management (ITAM)

•          Identify the purpose, PSFs, and value of the IT Asset Management (ITAM) practice.
•          Apply iterative and interdependent scoping to IT asset types and IT asset register.
•          Understand the benefits of standard IT assets.
•          Understand the IT Asset Management (ITAM) relationship with governance, compliance, and policies of the organisation.
•          Apply an organisation's sustainability objectives to IT Asset Management (ITAM).
•          Identify the key challenges of IT Asset Management (ITAM).

Understand IT Asset Management (ITAM) Value Streams & Processes

•          Understand the roles and relationships of service value streams, practices, and processes in creation of value.
•          Identify the value of a common approach to IT asset lifecycle management.
•          recognise the sustainability aspects of IT asset decommissioning and disposal actions.
•          Know how to verify, audit, and analyse IT assets.
•          Understand the critical nature of records and documentation to IT asset lifecycle management.
•          Know how to integrate IT Asset Management (ITAM) in the organisation's value streams.
•          Identify the relationship between IT Asset Management (ITAM) and the service configuration management practice. 

       Understand IT Asset Management (ITAM) Roles, Skills & Organisational Solutions

•          Understand the key skills required for IT Asset Management (ITAM).
•          Describe the responsibilities of IT Asset Manager, License Manager, IT Asset Owner, IT Asset Custodian and IT Asset Consumer.
•          Know how to apply the LACMT model to IT Asset Management (ITAM) activities.
•          Know how to position IT Asset Management (ITAM) within an organisational structure.

Understand How Information & Technology Supports & Enables IT Asset Management (ITAM)

•          Identify the key inputs and outputs of the IT Asset Management (ITAM) practice.
•         Describe the key IT Asset Management (ITAM) automation tools and their role in the practice.

 Understand The Role Of Partners & Suppliers In IT Asset Management (ITAM)

•          Understand the types of service relationships (basic, cooperative, partnership).
•          Understand the complexity of service relationships.
•          Describe a consistent approach to IT Asset Management (ITAM) across the organisation's ecosystem.

Know How To Develop IT Asset Management (ITAM) Organisational Capabilities

•          Understand the key concepts of the ITIL® maturity model: capability assessment, capability levels and criteria.
•          Know how to apply capability criteria to plan IT Asset Management (ITAM) capability development.
•          Identify key metrics and methods for improving IT Asset Management (ITAM) capabilities.
•         Apply the key steps of the IT Asset Management (ITAM) capability development.