TRAINING COURSE: Strategic Quality Management

Quality Strategy Development

•       Aligning Quality with Business Strategy
•       Understanding business goals and objectives
•       Integrating quality into strategic planning
•       Key performance indicators (KPIs) for quality
•       Developing a Quality Vision and Mission
•       Crafting quality vision statements
•       Establishing quality mission and goals

Quality Planning and Deployment

•       Creating a Quality Management Plan
•       Components of a quality management plan
•       Risk management and mitigation strategies
•       Resource allocation for quality initiatives
•       Quality Deployment Techniques
•       Hoshin Kanri (Policy Deployment)
•       Balanced Scorecard for quality management

Process Management and Improvement

•       Understanding Processes and Process Mapping
•       Process identification and mapping techniques
•       Process performance metrics
•       Process Improvement Methodologies
•       Lean principles and practices
•       Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)
•       Root cause analysis and corrective actions

Quality Tools and Techniques

•       Statistical Quality Control Tools
•       Control charts
•       Pareto analysis
•      Fishbone diagrams
•       Quality Improvement Tools
•       Failure Mode and Effects Analysis (FMEA)
•       5 Whys
•       Benchmarking

Customer Focus and Satisfaction

•       Understanding Customer Requirements
•       Voice of the Customer (VOC)
•       Customer satisfaction surveys and feedback
•       Enhancing Customer Satisfaction
•       Techniques for improving customer experience
•       Managing customer complaints and service recovery

Quality Leadership and Culture

•       Role of Leadership in Quality Management
•       Leadership styles and their impact on quality
•       Creating a culture of quality
•       Employee Involvement and Engagement
•       Training and development for quality
•       Recognition and rewards for quality contributions

Quality Measurement and Evaluation

•       Developing Quality Metrics
•       Defining and setting quality objectives
•       Measuring and analyzing quality performance
•       Continuous Improvement and Benchmarking
•       Continuous improvement strategies
•       Benchmarking against industry standards

Quality Audits and Compliance

•       Conducting Quality Audits
•       Types of quality audits (internal and external)
•       Audit planning and execution
•       Compliance and Certification
•       Understanding regulatory requirements
•       Preparing for certification audits