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Course Code: MGLD 172
124 Course Visits
Business Communication and Etiquette
Course Sector:
Management and Leadership
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Dubai, UAE $3,250
02
3 Days
Houston, Texas $4,950
Introduction
Training course introducion / brief
In today's competitive job market, professionals must understand the significance of proper conduct when interacting
with colleagues, clients, and potential clients. This training aims to equip
participants with essential skills and knowledge to excel in various business
settings while considering cultural and regional difference
Course Objectives
At the end of the training course, participants will be able to
- Differentiate between etiquette and protocol and their professional context
- Recognize the impact of business etiquette on daily business routine
- Identify the main points to keep a positive first impression and good corporate image
- Illustrate the proper communication etiquette defeating the most common communication barriers
- Describe how to interact and communicate effectively with different types of guests
- Trace the proper attire etiquette
- Apply some techniques to handle awkward situations and difficult personalities
- Distinguish the different communication channels etiquette
- Explore the adequate boundaries and etiquette of dealing with co-workers
- Discuss the etiquette of using technology and social media in the light of a professional employee
Course Audience
Who is this course for, and can benefit the most
- Executives and Senior Managers
- Sales and Marketing Professionals
- Customer Service Representatives
- Human Resources Personnel
- Administrative Assistants and Office Managers
- Recent Graduates Entering the Workforce
- Anyone Seeking to Improve Professional Communication Skills
Course Outline
The course aims and learning outcomes
Principles of etiquette and protocol
- Definitions and history
- The difference between Etiquette & Protocol
- Importance of etiquette in business
- Creating the right corporate image
- Human space & bubble of privacy
Achieving communication success
- Communication levels and definitions
- Barriers to effective communication
- Overcoming communication barriers
- Communicating across cultures
- Managing perceptions and biases
- Communication key qualities
- Listening etiquette
Leaving a very good first impression
- Getting the first impression
- Attire etiquette (Men & Women professional Attire)
- Introduction etiquette
- Business Card etiquette
- Shake hands etiquette
Personal and professional conduct
- Universal expectations for behaviour
- Etiquette of formal occasions
- Handling difficult personalities
- Customs and cultures
- Awkward situations and solutions
Different communication channels Etiquette
- Phone etiquette
- Applying telephone courtesy
- Using voice mails and speakerphones
- Meeting etiquette
- Etiquette in meetings
- Understanding meeting protocol
- Conducting yourself properly in meetings
- Email etiquette
- Professional VS unprofessional emails
- The right use of CC & BCC
- Exchanging gifts etiquette
Office etiquette
- Developing positive relationships with co-workers
- Avoiding rumours and gossip
- Developing relationships with superiors and staff
- Handling personal issues in the workplace
- Maintaining a professional appearance
Netiquette
- Appropriate use of the Internet
- Accessing the Internet
- Ethical dilemmas
- Handling ethical dilemmas
- Maintaining loyalty and confidentiality
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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