Main MenuMain Menu
Course Code: TQM 190
34 Course Visits
Total Quality Management
Course Sector:
Quality Management
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Abu Dhabi, UAE $4,250
02
5 Days
Abu Dhabi, UAE $4,250
Introduction
Training course introducion / brief
All business management principles unanimously agree on the importance of quality. One can measure the success of an organization from the quality of its goods and services. Due to the importance of this factor, total quality management has gained vast prominence over the years. Managers strive to maintain the highest quality standards to meet their market competition.
This training program is designed to provide participants with the comprehensive knowledge on the history and evolution of the concept of quality, as well as on the history of quality gurus and tools. the training program will focus on applications of quality systems, models and methodologies including excellence awards, ISO systems and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma'.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of the history of quality and the concept of Total Quality Management.
- Identify the critical success factors and elements of TQM deployment.
- Know the importance of quality models and identify various quality concepts and frameworks used by quality professionals.
- Use TQM improvement tools to enhance customer satisfaction and improve processes within their organization
- Recognize and use benchmarking tools and techniques to boost quality initiatives
- Apply widely used improvement methodologies
Course Audience
Who is this course for, and can benefit the most
- practitioners in quality and audits
- Senior members and managers of organisations who need to understand the significance of training employees on quality management
- Quality team members
- Professionals aspiring to undertake a quality-related certification
- Construction project owners
- Design consultants
- Construction contractors
Course Outline
The course aims and learning outcomes
Introduction to total quality
management concepts
- Definition of quality and quality models
- History of quality
- Defining TQM
- TQM critical success factors
- The relationship between ISO 9000 and TQM
- Benefits of implementing a quality model
- The cost of poor quality
- Comparing the gurus (Deming, Crosby, Juran, etc.)
- National quality awards:
- The Malcolm Baldrige national quality award
- EFQM, Dubai Quality Award, and HH Sheikh Khalifa Excellence Award
- Selecting the right model for your organization
- The quality maturity ladder
The success elements of TQM
- Customer driven quality
- Plan, Do, Check, Act (PDCA) model
- Eight-step problem solving methodology
- Process thinking
- Eliminating the non value added
- Management by facts and data
- Continual improvement and Kaizen
- Enhanced employee participation through idea generating systems
- Employee reward and recognition
Improvement tools and methodologies
- What is a quality tool
- The seven quality control tools
- Cause and effect diagram, check sheet, control charts, histogram, Pareto
chart, scatter diagram, stratification
- Brainstorming
- Tree diagrams: how-how and why-why diagrams
Improvement tools and methodologies (Continuation)
-
Force field analysis
- Affinity diagrams
- Process mapping: 'the turtle'
- Poka yoke
- Lean thinking
- The seven types of waste in organizations
- Visual management and the 5S program
- Six sigma
Benchmarking as a tool to improve quality and
business processes
-
Definition of benchmarking and reasons to benchmark
- Levels of benchmarking
- Pros and cons of different benchmarking approaches
Elements of a continuous improvement process
- The eight steps to achieve improvement
- Critical success factors and common failure factors in TQM
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
Our sister companies in Egypt and United Arab Emirates
MOST TRENDING
And Recommended Training Courses
trending
Competitive Bidding: Understanding Procurement Bids
Date: Sep 14, 2025
Location:Riyadh, KSA
trending
Introduction to Machine Learning and Artificial Intelligence
Date: Sep 1, 2025
Location:Abu Dhabi, UAE
trending
Certified Business Analysis Professional- IIBA
Date: Sep 1, 2025
Location:Dubai, UAE
We believe in progress for everyone.
We helped more than 10.000 clients over 20 countries on 4 continents in boosting their knowledge, skills and careers.
Boost Training And Consulting © All Copyrights Reserved 2025