TRAINING COURSE: Advanced Accident Investigation & Reporting

The Investigation Methodology

·         Six-Step Accident Investigation Process

·         Scene Protection and Examination - Who should be involved at this stage?

·         Listen and Learn, and Learn to Look and Listen More

·         The Importance of Note Taking vs. Reliance on Memory

·         Scene Photographs (+video) and Sketching – equipment required

·         Case Studies

Root Cause Analysis

·         What is the “Root Cause” and Why is it important?

·         Basic vs. Root Cause: Getting from “effect” to “cause”

·         What questions to ask to confirm “Root Cause”?

·         From Root Cause to Prevention

·         Consider the Human Error Issues

·         Help to Establish and Maintain Regulatory Due Diligence

·         The Role of Policies, Equipment and Training on Accident Prevention

·         Case Studies

Interviewing Techniques, Facts, Evidence & Witness Statements

·         Purpose and Preparation for the Interview

·         Who Conducts the Interview?

·         Where to Conduct an Interview?

·         Building Rapport with the Witness

·         Obtaining Witness Statements

·         Forms and Format

·         Inculpatory and Exculpatory Statements

·         Group Exercise (Obtaining Statements)

Report Writing & Practical Exercises

·         Forms, Format and Structure

·         Effective Writing Skills – simple, self-explanatory and straightforward

·         Writing the Report – the aim is to persuade and seek action

·         Help to Prevent Recurrence – cost savings (human and financial)

·         Exercise: Accident Investigation based on case study and Creating the outline of a suitable report from the above