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Course Code: IT 1329
59 Course Visits
Advanced ServiceNow Design
Course Sector:
Information Technology
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Los Angeles , USA $5,950
02
5 Days
Abu Dhabi, UAE $4,250
Introduction
Training course introducion / brief
We offer a tailored 5-days training program on Advanced ServiceNow Design .This comprehensive course equips participants
with cutting-edge knowledge and practical skills in ServiceNow Design .
By the end of the course, they will have hands-on experience with Advanced ServiceNow Design
Course Objectives
At the end of the training course, participants will be able to
- Introduction to ITIL
- Introduction to Service-Now
- Basic administration
- Advanced Administration
- Scripting
Course Audience
Who is this course for, and can benefit the most
- Software Developers
- Software Engineers
- Data Architects
- System Administrators
- DevOps
Course Outline
The course aims and learning outcomes
Introduction to ITIL
- Introduction to ITSM
- Incident Management
- Problem Management and change management
- Service Request Management
- Configuration Management Database
- SLA’s and OLA’s
Introduction to Service-Now
- Tool Introduction
- Current Competitors
- Releases, User Licenses
- Using Wiki and Community
Basic administration
- Customizing Home Pages
- Form Layouts and list layouts
- Adding Users to Groups
- Granting Roles to Users
- Introducing Applications and Modules
- Creation of tables and Modules
- reating tickets and raising Requests
- Creating SLA’s
- Performance Metrics
Advanced Administration
- UI Policies
- Notifications
- Dictionary Entries and Overrides
- Data Policies
- List Control and Calculations
- Exporting the Data from Service-Now
- Update sets imports and Exports
- Scheduling Jobs
Scripting
- Business Rules
- Client Scripts
- UI Actions,
- Script Includes
- Jelly Scripting
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
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