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Course Code: SMCS 338
267 Course Visits
Excellence in tourist experience and visitor care
Course Sector:
Sales, Marketing and Customer Service
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Milan , Italy $4,950
02
5 Days
Dubai, UAE $4,250
Introduction
Training course introducion / brief
The course will cover psychologyTourism psychology and its impact on the tourist behavior ,Tourism psychology and Caring for visitors
Course Methodology
This course combines both theoretical and practical approaches. It is built using an interactive learning method including presentations, case studies, discussions, and group exercises.
Course Objectives
At the end of the training course, participants will be able to
- Define the key factors that influence tourist behavior
- Explore the importance of visitor care in the tourism industry
- Examine the different needs of visitors and develop strategies to meet diverse expectations
- Design effective strategies for visitor safety and risk mitigation
- Evaluate the effectiveness of visitor management practices
Course Audience
Who is this course for, and can benefit the most
Managers,
supervisors, and destination administrators directly or indirectly involved in
the tourism management sector.
Course Outline
The course aims and learning outcomes
Tourist
and visitor care
- Key
motives of today’s tourists
- Factors
influencing tourist decision-making
- Tourist
perception and interpretation of experiences
Visitor
management planning
- Principles
and steps in visitor management planning
- Implications
for the tourism governance and stakeholders
- Identification
of the needs of different types of tourists
- Importance
of effective communication in visitor care
- Emotional
aspects of tourism
- Ethical
considerations in visitor care (cross-culture)
- Development
of communication and informational plan
Visitor
safety and security
- Risk
identification and assessment
- Emergency
planning and response
- Best
practices in visitor safety and security
Visitor
satisfaction evaluation
- Need
for evaluating visitor satisfaction
- Data
collection and analysis methods
- Measuring
visitor satisfaction and experience
- Monitoring
and evaluating visitor impact
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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