Main MenuMain Menu
Course Code: SMCS 339
1107 Course Visits
Mastering the Design of Visitor Experience Concepts through Visitor Journey Simulation
Course Sector:
Sales, Marketing and Customer Service
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
El Doha , Qatar $4,250
02
5 Days
Dubai, UAE $4,250
Introduction
Training course introducion / brief
An in-depth
exploration of the art and science of visitor experience design is provided in
this course. Through analysis and mapping, participants will improve
understanding, enjoyment, and connection to the site's subject or environment
by going through the complete visitor experience from beginning to end.
Implementing hosting etiquette and norms, improving guest engagement, and
sketching out the visitor path are just a few of the important topics covered
in this course. It also explores issues related to guest safety, cultural
hospitality
The
skills of listening to the voice of the visitor (VOV), recognising visitor
needs, and developing efficient visitor experience plans will be taught to the
participants. Attendees will position themselves as experts in visitor
coordination and experience by the end of the course with the skills necessary
to increase visitor satisfaction and journey enhancement.
Course Objectives
At the end of the training course, participants will be able to
- Introduction to Visitor Experience Design is on the course schedule
- Complex Approaches to Engaging Visitors
- Analysis of Visitor Needs
Course Audience
Who is this course for, and can benefit the most
·
Experts in Visitor
Experience
· Coordinators of Visitors
· Representatives of Customer
Service
· Professionals in
Hospitality
· Coordinators of Events
· Employees of Museums and
Exhibits
Professionals in the Tourism Industry
Course Outline
The course aims and learning outcomes
Introduction
to Visitor Experience Design is on the course schedule.
First Topic: Overview of Designing Visitor Experience
Second Topic: An Overview of Visitor Journey Mapping
Topic 3: Developing Blueprints for Visitor Experience
Topic 4: Determining Your Strengths and Potential Improvement Areas
Topic 5: Improving the Understanding and Pleasure of Visitors
Topic 6: Relationship to the Site's Nature or Theme
Review & Introspection: Notable Takeaways and Conclusions from Day One
First Topic: Overview of Designing Visitor Experience
Second Topic: An Overview of Visitor Journey Mapping
Topic 3: Developing Blueprints for Visitor Experience
Topic 4: Determining Your Strengths and Potential Improvement Areas
Topic 5: Improving the Understanding and Pleasure of Visitors
Topic 6: Relationship to the Site's Nature or Theme
Review & Introspection: Notable Takeaways and Conclusions from Day One
Complex
Approaches to Engaging Visitors
First Topic: Raising Visitor Involvement Levels
Topic 2: Protocols and Etiquette for Hosting
Topic 3: Making Sure Safety Issues Are Handled
Topic 4: Cultural Considerations When Receiving Guests
Topic 5: Going Above and Beyond to Improve the Visitor Experience
Topic 6: Key Takeaways and Understandings from Day 2 of Visitor Feedback and VOV Reporting Reflection and Review
First Topic: Raising Visitor Involvement Levels
Topic 2: Protocols and Etiquette for Hosting
Topic 3: Making Sure Safety Issues Are Handled
Topic 4: Cultural Considerations When Receiving Guests
Topic 5: Going Above and Beyond to Improve the Visitor Experience
Topic 6: Key Takeaways and Understandings from Day 2 of Visitor Feedback and VOV Reporting Reflection and Review
Analysis of
Visitor Needs
Topic 1: Determining the Needs and Wants of Manifest Visitors
Topic 2: Determining Unstated Needs and Desires of Visitors
Subject 3: Different Visitor Needs
Subject 4: Social and Emotional Needs
Topic 5: Functional Needs and Empathy
Topic 6: Needs for Convenience, Control, and Information
Review & Reflection: Important Takeaways and Ideas from Day Three
Topic 1: Determining the Needs and Wants of Manifest Visitors
Topic 2: Determining Unstated Needs and Desires of Visitors
Subject 3: Different Visitor Needs
Subject 4: Social and Emotional Needs
Topic 5: Functional Needs and Empathy
Topic 6: Needs for Convenience, Control, and Information
Review & Reflection: Important Takeaways and Ideas from Day Three
Introduction
to Poka Yoke in the Visitor Experience
Topic 1: Poka Yoke and Error Proofing
Topic 2: Applying Techniques for Error Proofing
Topic 3: Using Poka Yoke in Real-World Applications
Topic 4: Using Poka Yoke to Ensure Visitor Satisfaction
Topic 5: Feedback loops and Constant Improvement
Subject 6: Case Studies and Practical Illustrations
Review & Introspection: Important Takeaways and Conclusions from Day 4
Topic 2: Applying Techniques for Error Proofing
Topic 3: Using Poka Yoke in Real-World Applications
Topic 4: Using Poka Yoke to Ensure Visitor Satisfaction
Topic 5: Feedback loops and Constant Improvement
Subject 6: Case Studies and Practical Illustrations
Review & Introspection: Important Takeaways and Conclusions from Day 4
Exercises in
Simulation and Real-World Applications
Topic 1: Visitor Experience Design in Real-World Applications Topic 2: Visitor
Journey Simulation Activities
Subject 3: Examining and Enhancing Guest Experiences
Topic 4: Formulating Action Plans to Improve Visitor Experience
Topic 5: Complete Evaluation and Input
Topic 6: Putting Visitor Experience Insights into Practice
Review & Reflection: Crucial Takeaways and Understandings from the Course
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
Our sister companies in Egypt and United Arab Emirates
MOST TRENDING
And Recommended Training Courses
trending
OSHA: Occupational Safety and Health Administration Standards
Date: Apr 13, 2025
Location:Riyadh, KSA
trending
Competitive Bidding: Understanding Procurement Bids
Date: Sep 14, 2025
Location:Riyadh, KSA
trending
IOSH Managing and Working Safely
Date: Apr 7, 2025
Location:Abu Dhabi, UAE
We believe in progress for everyone.
We helped more than 10.000 clients over 20 countries on 4 continents in boosting their knowledge, skills and careers.
Boost Training And Consulting © All Copyrights Reserved 2025