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Course Code: PERDEV 1674
147 Course Visits
Best Practices in Conflict Resolution and Adaptability
Course Sector:
Interpersonal Skills and Self Development
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Vienna, Austria $3,950
02
3 Days
Dubai, UAE $3,250
Introduction
Training course introducion / brief
Conflict is an inevitable part of business. In situations where people have different goals and needs, conflicts arise, clashes take place and often, as a result, intense personal animosity will result. However, conflict is not necessarily bad. If resolved effectively, a conflict can eliminate many otherwise hidden problems.
This training course is designed to provide participants with the ways of using assertiveness and adaptability skills to manage and resolve conflicts in general and at the workplace. This course will help participants to improve their teams’ performance and develop a work environment conducive to goal attainment.
This training course is delivered through a highly dynamic and interactive style using contemporary approaches to learning, including experiential group activities, individual exercises, group discussions and case studies. In addition, there would be use of instructional modalities to accommodate a variety of executive learning styles and to improve learning and retention for application to real corporate situations.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of the ways of adapting and resolving conflicts.
- Identify causes and effects of conflicts
- Provide various conflict-resolution strategies for various types of conflicts
- Outline and manage a conflict resolution model
- Design an action plan to resolve conflicts
- Analyse and explain the impact of the right attitude on adaptability and conflict resolution
Course Audience
Who is this course for, and can benefit the most
coming soon
Course Outline
The course aims and learning outcomes
Workplace conflict
- Definitions and types
- Scope of conflict
- Workplace conflict
- Dynamics of conflict
Effects
of workplace conflict
- Positive outcomes
- Negative results
- Conflict and collaborative work connection
Types of workplace conflicts
- Interdependence/task-based conflicts
- Leadership conflicts
- Cultural-based conflicts
- Work styles conflicts
- Personality conflicts
- Reasons for conflict
Manager’s role in resolving conflicts
- Recognizing conflict
- The manager as a facilitator
- conflict management skills
- recognizing correct timing for resolution
- Complaints by your staff
- Angry customer causing a conflict
- Conflict with the boss
- Conflict in groups
- Ethical leadership in conflict
Action plan for resolving conflicts
- Constructive versus destructive
- Constructive conflict management
- Agreement frame
- Conflict handling behavior
- Perception and observation
- Psychology of conflict resolution
- Overview of anger management
- Mediation and arbitration
- Emotional intelligence and conflict management
Manager’s role in resolving conflicts
- Recognizing conflict
- The manager as a facilitator
- conflict management skills
- recognizing correct timing for resolution
- Complaints by your staff
- Angry customer causing a conflict
- Conflict with the boss
- Conflict in groups
- Ethical leadership in conflict
Action plan for resolving conflicts
- Constructive versus destructive
- Constructive conflict management
- Agreement frame
- Conflict handling behavior
- Perception and observation
- Psychology of conflict resolution
- Overview of anger management
- Mediation and arbitration
- Emotional intelligence and conflict management
Adaptability and conflict resolution in a changing environment
- Definition of adaptability
- Why do we resist change?
- Controllable and uncontrollable influences
- Adaptive mindset
- Identify styles of adaptability
- Theories of adaptation and conflict management
- Guidance for managers
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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