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Course Code: PERDEV 810
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Developing Effective Interpersonal & Communication Skills
Course Sector:
Interpersonal Skills and Self Development
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Amsterdam, Netherlands $3,950
02
3 Days
Dubai, UAE $3,250
Introduction
Training course introducion / brief
Surveys conducted both overseas, and in the Gulf region, have shown that managers spend on average about 75% of their time in one-to-one verbal communication, i.e. face-to-face, or on the telephone. Therefore, effective interpersonal skills are essential tools for today's modern mana manager. In the multicultural work environments of the Gulf, good interpersonal skills and cultural sensitivity are essential elements for successful managers, and highly productive employees. It is only now that many organizations are realising that 'people are their greatest asset'. Being able to deal effectively with people from different cultures and backgrounds is vital for success in today's competitive global business environment.
Course Objectives
At the end of the training course, participants will be able to
- Increased self-awareness of different behavioural styles
- Understanding how to adapt your style to interact effectively with others
- An understanding of communication errors and how to prevent them
- The ability to develop positive interpersonal relationships through effective
Course Audience
Who is this course for, and can benefit the most
- Team Leaders and Managers
- Human Resources Professionals
- Customer Service Representatives
- Sales Professionals
- Project Managers
- Training and Development Specialists
- Consultants
- Educators and Trainers
- Health and Social Care Professionals
- Anyone Interested in Personal Development
Course Outline
The course aims and learning outcomes
What Is Effective Communication?
Factors Affecting Communication
- How Messages Flow
- Barriers To Communication & How To Overcome Them
The Dynamics of Face-To-Face Communication
- Body Language - 'The Hidden Communicator'
- Tone Of Voice
- The Power of Language In Communication
Ensuring Effective Two-Way Communication
- Developing Good Listening Skills
- Asking The Right Questions
- Transmitting Your Message Accurately
Cultural Diversity
- The Effectiveness of Good Written Communication
Understanding Different Perspectives & Viewpoints
Communication Styles & The Appropriate Use Of Them
- The Differences Between Aggressive, Assertive, & Passive Behaviour
- Assertiveness Techniques
Behaviour Style Analysis-Amiable, Expressive, Analyst, Driver
- Knowing Your Style
- Understanding Others' Styles
- Adapting Styles To Interact Better With Others
Building The Best Relationships By Making Use Of Powerful Communication
Techniques.
The Johari Window
- Know Yourself
- Know How To Build Relationships With Others
- Use Feedback Techniques To Develop Better Relationships
Use Of Emotions As A Source Of Valuable InformationEffectively Communicating Under Pressure & When The Stakes Are High
Effectively Managing Conflict In The WorkplaceTeamwork
- Being A Team Player - The Impact Of Your Interpersonal Relationships
- The Stages Of Group Development
- Good Communication And Effective Teamwork
- Ways To Build Trust
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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