TRAINING COURSE: Business Process Analysis and Modelling

Business process analysis and modelling is an essential component of Business Process Redesign (BPR) as well as other business process improvement initiatives such as reengineering, systems development, quality management and continuous process improvement. In this workshop, the participants will acquire the knowledge and skills to analyse and accurately model business processes at the enterprise level as well as the detailed workflow level.

In this training course, delegates will acquire the knowledge and skills to map and model business processes at enterprise level as well as detailed workflow level.

The training course also provides a step-by-step approach to effectively analyse processes to ensure that business process models accurately reflect reality and includes stakeholder requirements.

Delegates will learn the Business Process Modelling Notation (BPMN). This is a widely-used, open modelling standard that combines business-friendliness with the precision required to effectively implement and automate business processes. It is easy to understand and can be applied to all aspects of business process innovation.

Practical analysis and modelling work using the techniques is done throughout the training course.

Business process analysis and modelling are important because:

• The accurate description of business processes requires rigorous analysis
• Business process models provide a baseline from which to improve
• Analysis and modelling facilitates improvement through uncovering anomalies, redundancies and deficiencies
• Models provide the basis for studying and testing a process design and measuring process outcome
• Business process models transform ephemeral knowledge into a tangible business asset - reusable models that all can understand
• Models provide clear business process definitions for the effective operation of the business