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Course Code: PERDEV 803
104 Course Visits
The Art of Negotiation and Crisis Management
Course Sector:
Interpersonal Skills and Self Development
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Online, Virtual $2,150
02
5 Days
Abu Dhabi, UAE $4,250
03
5 Days
Vienna, Austria $4,950
Introduction
Training course introducion / brief
This training program is designed to equip participants with the skills and knowledge needed to handle crises with confidence and negotiate under pressure.
This comprehensive training program covers crisis management frameworks and the dynamics of negotiation in challenging situations, strategies of developing and leading crisis management teams, and the importance of communication during times of crisis.
Course Objectives
At the end of the training course, participants will be able to
- To highlight various crisis situations that may be encountered at the workplace.
- To understand the behaviour that needs to be demonstrated during the crisis.
- To understand how cultural dimensions affect the process of crisis negotiation.
- To gain an understanding of the best applicable crisis negotiation strategies and tactics.
- To become aware of the emotional and psychological state of negotiating parties.
- To develop essential skills required to become an efficient crisis negotiator
Course Audience
Who is this course for, and can benefit the most
- Business Leaders and Executives.
- Team Leaders.
- Communication and Public Relations Managers.
- Human Resources employees and Managers.
- Negotiators and Mediators.
Course Outline
The course aims and learning outcomes
Crisis Management Overview
- Define Crisis Management
- Crisis Management framework
- The Crisis Management relationship and dependency on other standards (e.g. Business Continuity, Risk Management and Emergency Management)
- Exactly what is a crisis?
- Making the distinction between an incident, a crisis and a catastrophe
The Art of Negotiation
- What is Negotiation?
- Definition of Crisis Negotiation
- Behaviour of parties in Crisis Negotiation
- Drawback of Crisis Negotiation
- Being a negotiator in a difficult situation
- Influencing Factors and Considerations
- You and Your Counterparts as Negotiators
- Preparation, Planning and Implementation
Crisis Management Core Concepts
- Brand, image and reputation
- The phases of a crisis
- Understanding the cause of a crisis
- Twelve steps to help an organisation through a crisis
- The implications of the nature of a crisis
- Recovering from a crisis
Crisis Management Team
- Leadership – The profile of a good Crisis Management leader
- Crisis Management Team structure
- When the leader is the problem
- Succession Planning – the Crisis Management Team and beyond
- Strategies, structures and command
- Managing crisis generated stress
Crisis Management and Communication
- Preparing your communication and media response plan
- Internal communications
- External communications
- Mobilising your crisis teams
- Stakeholder management
- What to say and what to avoid saying.
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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