The Essentials of Business Etiquette and Protocol

Course Code: PERDEV 903

460 Course Visits

Course Sector:

Interpersonal Skills and Self Development

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Course Dates and Locations

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No.

Date

Days

Location

Fees

Enrollment

01 - 05 Sep 2025

5 Days

Dubai, UAE

$4,250

17 - 21 Nov 2025

5 Days

Madrid, Spain

$4,950

Introduction

Training course introducion / brief

In today’s fast-paced and globalized business environment, professionalism and proper etiquette are more important than ever. Whether you're meeting with clients, networking with peers, or leading a team, the way you present yourself and interact with others can significantly impact your career and business success.

"The Essentials of Business Etiquette and Protocol" is a comprehensive five-day course designed to equip professionals with the essential skills needed to navigate various business settings with confidence and poise. This course covers everything from the fundamentals of professional etiquette and communication to advanced protocol for executive interactions and cross-cultural engagements.

Throughout the program, you will learn how to create positive first impressions, maintain professional relationships, and communicate effectively in both face-to-face and virtual environments. You will also gain insights into the nuances of global business etiquette, ensuring you can represent yourself and your organization with dignity and respect in any cultural context.

By the end of this course, you will be able to approach any business situation with the assurance that you are conducting yourself in a manner that is both professional and culturally appropriate. Whether you are just starting your career or are a seasoned executive, mastering business etiquette and protocol is key to building lasting relationships, earning respect, and achieving your professional goals.

To provide participants with a comprehensive understanding of business etiquette and protocol.
To equip participants with the skills necessary to project a professional image in various business settings.
To enhance participants' communication skills, ensuring respectful and effective interactions.
To prepare participants for cross-cultural business interactions, with an emphasis on global etiquette and protocol.
To develop participants' confidence in navigating business and social situations with poise and professionalism.

Professionals at all levels who want to enhance their business etiquette and protocol skills.
Managers and leaders who frequently interact with clients, partners, and colleagues.
Anyone interested in improving their interpersonal communication and professional image.

Introduction to Business Etiquette

Understanding the Importance of Business Etiquette

Definition and significance in the modern business environment.
The impact of etiquette on professional relationships and career success.

Creating Positive First Impressions

Importance of first impressions.
Dress code and professional appearance.
Body language and non-verbal communication.

Effective Communication Skills

Verbal vs. non-verbal communication.
Active listening and its importance.
How to communicate with clarity and professionalism.

Professional Etiquette in the Workplace

Workplace Etiquette

Respecting colleagues and superiors.
Office behavior: Punctuality, meeting manners, and workspace etiquette.
Email and phone etiquette in a professional setting.

Networking Etiquette

The importance of networking in business.
How to introduce yourself and others.
Tips for successful networking at events and conferences.

Business Dining and Social Etiquette

Business Dining Etiquette

Overview of dining etiquette in various settings.
Table manners: Proper use of utensils, handling courses, and seating arrangements.
Host and guest responsibilities.

Social Etiquette in Business Settings

Understanding the balance between social and business interactions.
How to navigate social events with colleagues and clients.
Etiquette for business celebrations and after-hours events.

International and Cross-Cultural Etiquette

Global Business Etiquette

Importance of cultural sensitivity in international business.
Key cultural differences in communication styles and business practices.
Adapting to different business cultures: Dos and Don'ts.

Cross-Cultural Communication

Overcoming language barriers.
Understanding cultural norms and expectations.
Building successful relationships across cultures.

Advanced Business Protocol and Professionalism

Executive Etiquette and Protocol
Protocols for high-level meetings and negotiations.
Proper etiquette in dealing with senior executives and VIPs.
Managing difficult conversations with professionalism.

Final Assessment and Role-Playing Scenarios

Practical application: Role-playing various business scenarios.
Group discussions and feedback.
Final assessment and certificate distribution.

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: The Essentials of Business Etiquette and Protocol