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Course Code: HRM 888
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HR Service Delivery
Course Sector:
HR Strategy and Training
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Los Angeles , USA $5,950
02
5 Days
Abu Dhabi, UAE $4,250
Introduction
Training course introducion / brief
HR Service
The HR Service Delivery course is designed to equip HR professionals with the knowledge and skills necessary to effectively manage and enhance HR functions within organizations.
As businesses evolve, the role of HR has transformed from administrative support to a strategic partner in driving organizational success.
This course covers essential topics, including HR technology, employee experience, compliance, and performance management, ensuring participants are well-prepared to meet the challenges of modern HR practices.
Course Objectives
At the end of the training course, participants will be able to
- Define the key concepts and importance of HR service delivery in modern organizations.
- Identify and effectively utilize HR technologies to streamline processes and improve service delivery.
- Recognize the significance of HR policies and compliance in fostering a fair and ethical workplace.
- Develop strategies to improve employee engagement and satisfaction throughout the employee lifecycle.
- Apply best practices in performance appraisal and management to enhance employee productivity.
- Design effective recruitment and onboarding processes that attract and retain top talent.
- Facilitate Learning and Development: Create and implement training programs that align with organizational goals.
- Understand and manage compensation structures and employee benefits effectively.
- Utilize HR analytics to make data-driven decisions and improve HR practices.
- Develop skills to manage and communicate change effectively within HR functions.
Course Audience
Who is this course for, and can benefit the most
- HR Professionals
- HR Managers and Executives
- Talent Acquisition Specialists
- Learning and Development Coordinators
- Anyone Interested in HR
Course Outline
The course aims and learning outcomes
Introduction to HR Service Delivery
- Definition of HR Service Delivery
- Importance in modern organizations
- Alignment with business goals
- Enhancing organizational efficiency
HR Technology and Tools
- Overview of HR technologies
- Types of tools (HRIS, ATS, payroll systems)
- Criteria for evaluating technology effectiveness
- Case studies of successful implementations
HR Policies and Compliance
- Importance of well-defined HR policies
- Key policies for compliance (anti-discrimination, harassment)
- Role of policies in organizational culture
- Strategies for policy development and communication
Employee Experience Management
- Definition of employee experience
- Strategies for enhancing engagement (feedback mechanisms, recognition)
- Importance of onboarding and offboarding
- Measuring employee satisfaction and engagement
Performance Management
- Importance of performance management systems
- Best practices for setting performance expectations
- Techniques for effective feedback and appraisal
- Continuous performance management vs. annual reviews
Talent Acquisition and Onboarding
- Overview of the recruitment process
- Strategies for attracting top talent
- Importance of a structured onboarding program
- Metrics to evaluate recruitment effectiveness
Learning and Development
- Importance of ongoing employee development
- Designing effective training programs
- Aligning learning initiatives with organizational goals
- Evaluating training effectiveness and ROI
Compensation and Benefits Administration
- Overview of compensation strategies (salary structures, bonuses)
- Importance of competitive benefits packages
- Legal considerations in compensation and benefits
- Strategies for communicating compensation effectively
HR Metrics and Analytics
- Importance of data in HR decision-making
- Key HR metrics to track (turnover rates, employee satisfaction)
- Tools for data collection and analysis
- Case studies demonstrating data-driven HR decisions
Change Management in HR
- Understanding change management principles
- Strategies for effective communication during change
- Role of HR in managing organizational change
- Tools for assessing change impact
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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