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Course Code: IT 1266
18 Course Visits
IT Support
Course Sector:
Information Technology
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Dubai, UAE $4,250
02
5 Days
Singapore,SG $4,950
Introduction
Training course introducion / brief
IT Support
This training program is designed to enable participants to understand and apply modern IT Support techniques and tools, in a way that contributes to helping them achieve the required efficiency for all of the organization's operations.
Course Objectives
At the end of the training course, participants will be able to
- Identify and understand the history and future of computing.
- Understand character encoding and Binary.
- Understand The Brain of a Computer.
- Identify the Aspects of an Operating System.
- Defining Software and Types of software.
- Master troubleshooting processes.
Course Audience
Who is this course for, and can benefit the most
coming soon
Course Outline
The course aims and learning outcomes
- The History of Computing.
- The Future of Computing.
- Duties and Responsibilities of IT Support Specialist.
- Identify Computing Language.
- What is character encoding?
- Understanding Binary.
- Counting in Binary.
- Understanding Abstraction.
- Layers of Computer Architecture.
- Moore's Law.
- Data Compression.
- What is Data Compression and why is it important?
- Metadata.
- Color Models and Compression.
- Hardware and programs.
- Logic Boards.
- The Brain of a Computer.
- RAM.
- Storage.
- Power Supply.
- BIOS/UEFI.
- Peripherals.
- Hardware and Components.
- Aspects of an Operating System.
- Files and Filesysystems.
- Memory Management.
- Virtual Machines.
- I/O Management.
- User Space.
- OS.
- Logs.
- The Boot Process.
- Finding The Proper Operating System.
- Virtual Machines Revisited.
- How to Install Windows?
- Basics of Networking.
- Networking Hardware.
- Internet Language.
- The Web.
- Internet Protocol Versions.
- Internet of Things.
-
Security/Privacy.
- Defining Software.
- Types of Software.
- Abstraction Review.
- Assembly Language and Compilers.
- Software Management.
- Downloading/Installing and removing software.
- Software Automation.
- Intro to troubleshooting.
- Isolating Issues.
- Follow The Bread Crumbs.
- Start With The Quickest Step.
- Troubleshooting Pitfalls.
- Documenting and Ticketing.
- Process of Documenting.
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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