Main MenuMain Menu
Course Code: IT 145
6131 Course Visits
ITIL4 Foundation
Course Sector:
Information Technology
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
London, UK $3,950
02
3 Days
Abu Dhabi, UAE $3,250
Introduction
Training course introducion / brief
This training course is designed to provide IT professionals and practitioners with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. This course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.
ITIL training program
Our ITIL training program takes candidates beyond the theory and teaches them how to apply their knowledge to advanced real-life scenarios and is packed with practical exercises and questions that will help the delegate understand what to expect and how to correctly interpret the questions.
Course Objectives
At the end of the training course, participants will be able to
- Gain a comprehensive understanding of the key IT service management concepts
- Identify ITIL guiding principles that can help the organization adopt and adapt service management
- Learn the 4 dimensions of service management and the purpose and components of the service value system
- Know the purpose of key ITIL practices
- Prepare for the ITIL4 foundation examination.
Course Audience
Who is this course for, and can benefit the most
- Cloud Computing Engineer
- Computer Network Specialist
- Computer Support Specialist
- Database Administrator
- Information Technology Analyst
- Information Technology Leadership
- Information Security Specialist
- Software/Application Developer
- Web Developer
- Technology sales consultant
Course Outline
The course aims and learning outcomes
IT Service Management definitions; Service, Utility, Warranty, Customer, User, Service management, Sponsor
- Key concepts of value creation
- Key concepts of service relationships; service offering; service provision; service consumption; service relationship management
The nature, use and interaction of 7 ITIL guiding
principles; Focus on value; Start where you are; Progress iteratively
with feedback; Collaborate and promote visibility; Think and work
holistically; Keep it simple and practical; Optimize and automate
- The 4 dimensions of service management; Organizations and people; Information and technology; Partners and suppliers; Value streams and processes
- The ITIL service value system
- Incident, event and problem management
- Service Management and Technical Management
The service value chain, its inputs and outputs, and its role in supporting value streams
- Service value chain elements; Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver & support
- Detail of how the following ITIL practices support the service value chain: - Continual Improvement (including continual improvement model); Change control; Incident Management; Problem Management; Service request management; Service desk; Service level management
The purpose of the following ITIL practices:
- Information security management; Relationship management; Supplier management; Availability management; Capacity and performance management; Service configuration management; IT asset management; Business analysis; Service continuity management; Deployment management; Monitoring and event management; Release management
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
Our sister companies in Egypt and United Arab Emirates
MOST TRENDING
And Recommended Training Courses
trending
The Scheduling Professional (PMI-SP Exam Preparation)
Date: Feb 10, 2025
Location:Dubai, UAE
trending
Certified Business Analysis Professional- IIBA
Date: Sep 1, 2025
Location:Dubai, UAE
trending
Competitive Bidding: Understanding Procurement Bids
Date: Sep 14, 2025
Location:Riyadh, KSA
We believe in progress for everyone.
We helped more than 10.000 clients over 20 countries on 4 continents in boosting their knowledge, skills and careers.
Boost Training And Consulting © All Copyrights Reserved 2025