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Course Code: IT 18900
802 Course Visits
ITIL® 4 Foundation
Course Sector:
Information Technology
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Riyadh, KSA $4,250
02
5 Days
Online, Virtual $2,150
03
5 Days
Amsterdam, Netherlands $4,950
04
5 Days
London, UK $4,950
05
5 Days
Dubai, UAE $4,250
06
5 Days
Dubai, UAE $4,250
Introduction
Training course introducion / brief
ITIL® 4 is the latest evolution of the world’s leading framework for IT Service Management (ITSM), offering a flexible, modern, and value-driven approach to managing IT services.
This 5-day training program provides a deep and practical understanding of the ITIL 4 Foundation syllabus, using real-world case studies, interactive exercises, and exam-focused practice to ensure participants gain both the knowledge and the confidence needed to succeed in the official certification exam.
Course Objectives
At the end of the training course, participants will be able to
- Grasp the key concepts and terminology of ITIL and IT Service Management.
- Understand the Service Value System (SVS) and Service Value Chain (SVC).
- Apply the Four Dimensions of Service Management and Seven Guiding Principles to real-world situations.
- Identify and explain the core ITIL practices used to create, deliver, and support value in service delivery.
- Analyze ITIL-related scenarios and respond correctly using exam-aligned logic.
- Build confidence for the exam through quizzes, mock tests, and question debriefs.
- Successfully pass the ITIL® 4 Foundation certification exam.
Course Audience
Who is this course for, and can benefit the most
- IT Managers, Team Leaders, and Supervisors
- Service Desk and Support Staff
- IT Project Managers and Coordinators
- IT Consultants and Business Analysts
- System Administrators and Network Engineers
- Members of IT Governance or Audit teams
- Professionals preparing for the ITIL® 4 Foundation certification exam
- Anyone looking to enhance their understanding of how modern ITSM practices drive business value
Course Outline
The course aims and learning outcomes
Introduction to ITIL® 4 & Service Management
- What is ITIL? Evolution from v3 to 4
- The role of ITIL in modern ITSM
- Key definitions: service, value, outcome, output, utility, warranty
- Stakeholders: customers, users, sponsors
- The concept of value co-creation
- Practical Application: Define value in your own organization
Service Relationships & Core Concepts
- Products and services
- Service offering, service consumption, service provision
- Key relationships: service provider, consumer, sponsor
- Utility vs. Warranty
- Activity: Map out service relationships
- Quiz: Concept-based questions
The Four Dimensions of Service Management
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
- External factors: PESTLE model
- Workshop: Assess your IT service using the Four Dimensions
The ITIL® Service Value System (SVS)
- Overview of the SVS and how it enables value
- Components of the SVS: Guiding Principles, Governance, SVC, Practices, Continual Improvement
- Governance structures in ITIL
- Practical application: Diagram the SVS for your organization
The Seven Guiding Principles:
- Focus on Value.
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
- Activity: Team challenge – Applying all 7 principles
The Service Value Chain (SVC)
- The 6 SVC activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
- Inputs, outputs, and interconnection between activities
- Use of the SVC in delivering value
- Simulation: Build your own value chain
ITIL® Management Practices
- Definitions and structure of practices
- Incident Management
- Problem Management
- Change Enablement
- Service Request Management
- Additional practices (overview): Service Level Management, IT Asset Management, Monitoring, Service Desk
- Continual Improvement
- Exam preparation strategy: tips, time management, reading techniques
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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