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Course Code: PMCM 1118
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Service Integration and Management (SIAM) Practitioner
Course Sector:
Project & Contract Management
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Riyadh, KSA $4,250
02
5 Days
Houston, Texas $5,950
03
5 Days
Online, Virtual $2,150
Introduction
Training course introducion / brief
This course is an intensive 5-day program designed to provide participants with a comprehensive understanding of SIAM principles and practices, enabling them to effectively manage and integrate multiple service providers within an organization.
Course Objectives
At the end of the training course, participants will be able to
- Understand the core concepts and principles of Service Integration and Management.
- Design and implement a SIAM model tailored to their organization's needs.
- Manage and coordinate multiple service providers to ensure seamless service delivery.
- Apply best practices for governance, risk management, and compliance within a SIAM ecosystem.
- Utilize tools and techniques for effective service integration and management.
- Evaluate and improve the performance of the SIAM ecosystem continuously.
Course Audience
Who is this course for, and can benefit the most
coming soon
Course Outline
The course aims and learning outcomes
Introduction to Service Integration and Management
Overview of Service Integration and Management (SIAM)
Overview of Service Integration and Management (SIAM)
- Definition and purpose of SIAM
- Business drivers for adopting SIAM
- Benefits and challenges of implementing SIAM
- Key components of the SIAM framework
- SIAM models and structures
- Roles and responsibilities within a SIAM ecosystem
Designing a SIAM Model
Developing a SIAM Strategy
Developing a SIAM Strategy
- Assessing organizational readiness for SIAM
- Defining objectives and outcomes
- Creating a SIAM roadmap
- Selecting appropriate SIAM models
- Defining governance structures
- Establishing service integration processes
Implementing SIAM
Planning the Implementation- Developing an implementation plan
- Managing change and communication
- Training and preparing the organization
- Coordinating with service providers
- Monitoring and controlling the implementation process
- Addressing challenges and risks during implementation
Operating and Managing SIAM
Service
Delivery Management
- Managing service levels and performance
- Handling incidents and problems
- Ensuring compliance and quality
- Implementing continual service improvement (CSI)
- Utilizing metrics and KPIs for performance evaluation
Advanced Topics and Exam Preparation
Advanced SIAM Practices
Advanced SIAM Practices
- Managing complex service integrations
- Leveraging automation and tools in SIAM
- Addressing emerging trends and challenges in SIAM
- Reviewing key concepts and practices
- Practicing with sample exam questions
- Final exam on the last afternoon of the training
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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