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Course Code: PMCM 1119
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Service Integration and Management (SIAM) ) Foundation
Course Sector:
Project & Contract Management
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Online, Virtual $2,150
02
5 Days
Abu Dhabi, UAE $4,250
03
5 Days
Houston, Texas $5,950
Introduction
Training course introducion / brief
The Service Integration and Management (SIAM) Foundation course is a comprehensive 5-day program designed to provide participants with a foundational understanding of SIAM principles, practices, and their application within organizations.
Course Objectives
At the end of the training course, participants will be able to
- Understand the core concepts and processes of Service Integration and Management.
- Support a SIAM implementation by recognizing key concerns for essential processes.
- Identify the benefits, challenges, and risks associated with implementing a SIAM ecosystem.
- Recognize the key steps in the SIAM implementation roadmap to effectively plan its deployment.
- Understand SIAM roles and responsibilities within an organization.
- Select appropriate SIAM practices based on the organization's environment and maturity.
Course Audience
Who is this course for, and can benefit the most
coming soon
Course Outline
The course aims and learning outcomes
Introduction to Service Integration and Management
Overview of Service Integration and Management (SIAM)- Purpose and value of a SIAM approach
- Business drivers for SIAM
- SIAM layers and structures
- Key stages in SIAM implementation
- Objectives, triggers, inputs, activities, and outputs of each stage
SIAM Roles, Responsibilities, and Practices
- SIAM Roles and Responsibilities
- Explanation of SIAM roles and responsibilities
- SIAM structural elements
- Managing cross-functional teams
- Integrating processes across service providers
Service Integration and Management
Practices
- Managing cross-functional teams
- Integrating processes across service providers
- Enabling and reporting on end-to-end services
- Creating a tooling strategy
Processes, Challenges, and Exam Preparation
Processes to Support SIAM- Processes in a SIAM environment
- Assessing challenges and risks
- Challenges, associated risks, and potential mitigations
Integration with Other Service Management
Practices
- Contribution of other frameworks and standards in a SIAM ecosystem
- Sample exam questions
- Final exam on the last afternoon of the training
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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