TRAINING COURSE: Leading with Impact: Mastering Facilitation Skills for Effective Corporate Performance Management

Active Listening and Effective Questioning Techniques

•       The art of active listening and its importance in facilitation
•       Using open-ended questions to encourage participation and idea generation
•       How to ask the right questions to clarify understanding and guide decision-making
•       Interactive Activity: Practice active listening and questioning techniques in pairs, with feedback

Managing Group Dynamics in Performance Discussions

•       Identifying and addressing dominant personalities and quiet participants
•       Handling conflicts, disagreements, and differing opinions
•       Encouraging constructive criticism and feedback during performance reviews
•       Case Study Discussion: Analyze a challenging group dynamic and discuss strategies for facilitation

Techniques for Guiding Discussions and Decision-Making

•       The decision-making process: How to help groups reach a consensus
•       Using decision-making tools (e.g., SWOT analysis, multi-voting)
•       Facilitating brainstorming and prioritization sessions
•       Workshop: Facilitate a decision-making activity

Leading Performance Review Sessions and Team Meetings

•   Structuring performance review meetings: Setting objectives, managing time, and staying on track
•   Balancing feedback: Delivering constructive and positive feedback to motivate and improve team performance
•   Handling difficult conversations during performance evaluations
•   Role-Playing: Participants facilitate a mock performance review session, focusing on balancing feedback and encouraging open dialogue

Using Visual Aids and Facilitation Tools

•       The power of visual aids in facilitating understanding (charts, mind maps, whiteboards)
•       Tools for managing discussions and feedback (e.g., sticky notes, digital collaboration tools like Miro or Jamboard)
•       Creating templates for meeting agendas, performance review forms, and action plans
•       Interactive Activity: Design a facilitation tool or template for a team meeting or performance review

Managing Conflict and Difficult Situations

•       Understanding the sources of conflict in teams and performance discussions
•       Techniques for de-escalating conflict and fostering cooperation
•       Managing difficult behaviors (e.g., aggression, disengagement)
•       Role-Playing: Practice handling a difficult conversation or conflict in a performance management context

Feedback and Continuous Improvement in Facilitation

•       The role of feedback in improving facilitation effectiveness
•       Techniques for gathering feedback from participants (surveys, verbal feedback, observation)
•       Strategies for self-reflection and self-improvement as a facilitator
•       Activity: Participants give and receive feedback on their facilitation in a small group setting