TRAINING COURSE: Transforming Operations: Mastering Business Process Re-engineering for Managers

Data Analytics & Research for Business Process Improvement

•       Introduction to data analytics in business process improvement
•       Key performance indicators (KPIs) and performance measurement
•       Using data to identify inefficiencies and areas for optimization
•       Conducting process audits using data-driven methods
•       Group exercise: Defining and analyzing KPIs for a specific business process

Introduction to Business Process Management (BPM)

•       Overview of Business Process Management (BPM)
•         Process modeling and mapping: Tools and techniques
•       Best practices for managing and improving business processes
•       Workshop: Mapping a current business process using BPM tools

Process Re-engineering Techniques & Methodologies

•       Key techniques in Business Process Re-engineering
•       Redesigning processes to achieve greater efficiency and value
•       Case study examples of successful BPR in engineering and operations
•       Best practices for successful BPR implementation
•       Hands-on activity: Conducting a value stream mapping for an engineering process

Process Improvement through Lean and Six Sigma

•       Introduction to Lean methodology: Principles and tools
•       Understanding Six Sigma  for process improvement
•       Applying Lean and Six Sigma techniques to engineering and operations processes
•       Identifying waste and inefficiencies in business processes
•       Workshop: Using Six Sigma to reduce defects and improve process quality

Continuous Improvement Strategies (Kaizen, PDCA)

•       The Kaizen philosophy and its application in business process improvement
•       Understanding the PDCA (Plan-Do-Check-Act) cycle
•       Developing a continuous improvement culture in the organization
•       Integrating continuous improvement into day-to-day operations
•       Practical application: Applying the PDCA cycle to an existing process

Change Management in Business Process Re-engineering

•       The role of change management in BPR initiatives
•       Overcoming resistance to change in engineering and operations teams
•       Engaging stakeholders and ensuring buy-in during process redesign
•       Leading through transformation: Strategies for effective change leadership
•       Role-playing exercise: Leading a change management initiative in an engineering team

Performance Monitoring & Control for Process Optimization

•       Techniques for monitoring process performance after BPR implementation
•       Using performance dashboards and metrics to track progress
•       Continuous data collection and analysis for sustained improvements
•       Course-correcting when processes deviate from expected outcomes
•       Hands-on session: Creating a process performance dashboard

Integrating Business Process Re-engineering into Organizational Strategy

•       Long-term sustainability of BPR initiatives in engineering and operations
•       Aligning re-engineered processes with organizational goals and strategies
•       Creating a roadmap for scaling BPR initiatives across the organization
•       Evaluating the success of BPR and making necessary adjustments
•       Group exercise: Developing a BPR roadmap for an organization
•       Final presentation: Action plan for applying BPR to participants' own engineering and operations teams