TRAINING COURSE: Engineering Excellence: Mastering Business Process Re-engineering for Operational Success

Introduction to Data Analytics & Research for Process Improvement

•       Understanding data analytics in process management
•       Identifying key performance indicators (KPIs) for process optimization
•       Using data-driven decision-making to identify bottlenecks and inefficiencies
•       Conducting research for continuous improvement
•       Group exercise: Setting up KPIs for a business process improvement project

Business Process Mapping and Management (BPM)

•       Introduction to Business Process Management (BPM)
•       Key BPM tools and techniques (e.g., SIPOC, BPMN, Flowcharts)
•       Process mapping for understanding and analyzing workflows
•       Identifying and prioritizing process improvements
•       Hands-on session: Mapping an existing business process using BPM tools

Process Analysis and Improvement Methodologies

•       Analyzing processes through the lens of Lean and Six Sigma
•       Introduction to value stream mapping and waste identification
•       DMAIC methodology for improving engineering processes
•       Continuous Process Improvement (CPI) and Kaizen
•       Workshop: Conducting a DMAIC analysis on a selected process

Optimization Strategies and Tools

•       Strategies for process optimization.
•       Tools and techniques for optimizing workflows and reducing cycle times
•       Best practices for optimizing engineering and operational processes
•       The role of technology in process optimization
•       Hands-on exercise: Optimizing a process through resource reallocation and automation

Implementing Continuous Improvement with Lean and Six Sigma

•       Lean principles and Six Sigma methodologies for continual improvement
•       How to sustain a continuous improvement culture in operations and engineering
•       Utilizing Kaizen and PDCA (Plan-Do-Check-Act) for ongoing process monitoring and refinement
•       Measuring and tracking progress using performance indicators
•       Workshop: Using the PDCA cycle to address process challenges
•       Group activity: Applying Lean principles to an ongoing improvement project

Change Management and Stakeholder Engagement

•       The role of change management in business process re-engineering
•       Engaging stakeholders throughout the BPR process
•       Overcoming resistance to change in engineering and operations teams
•       Managing communication during process transformation
•       Role-playing exercise: Communicating a BPR initiative to team members

Monitoring, Controlling, and Sustaining Process Improvement

•       Establishing mechanisms for monitoring process performance post-BPR
•       Using performance dashboards and real-time data to track improvements
•       Correcting course when process performance deviates from expectations
•       Ensuring long-term sustainability of process improvements
•       Workshop: Creating a performance dashboard for ongoing process monitoring

Integrating BPR into Strategic Operations Management

•       Aligning BPR efforts with long-term organizational strategies
•       Scaling BPR initiatives across multiple departments and teams
•       Embedding BPR into the organization’s operational framework
•       Finalizing a strategic action plan for BPR implementation
•       Group exercise: Developing an organization-wide BPR action plan