Facilities Management Excellence

Course Code: PMCM 9020

9 Course Visits

Course Sector:

Project & Contract Management

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Course Dates and Locations

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No.

Date

Days

Location

Fees

Enrollment

07 - 11 Jul 2025

5 Days

Dubai, UAE

$4,250

28 Sep - 02 Oct 2025

5 Days

Online, Virtual

$2,150

Introduction

Training course introducion / brief

In an era where organizations increasingly adopt shared services models, effective facilities management becomes critical to ensure seamless service delivery and operational efficiency. This course provides a comprehensive overview of shared services in the context of facilities management, exploring key concepts, strategic planning, and best practices. Participants will gain insights into the unique challenges faced in shared services environments and learn how to implement strategies that enhance user experience and drive organizational success.

Understand the concept of shared services and its operational significance within organizations.
Recognize how effective facilities management supports the delivery of shared services.
Analyze common challenges faced in managing facilities in shared services environments.
Utilize techniques for evaluating facility requirements specific to shared services.
Apply best practices for optimizing shared spaces and resources.
Align sustainability initiatives with organizational goals in shared services.
Implement Integrated Facilities Management (IFM) practices to improve efficiency and coordination.
Understand health and safety standards, develop crisis management plans, and identify risks.
Create and manage budgets, identify cost-efficiency strategies, and evaluate capital investments.
Apply user-centric design principles and establish feedback mechanisms for continuous improvement.
Utilize data analytics to support decision-making and develop performance metrics specific to shared services.
Review successful examples of shared services facilities management and engage in collaborative problem-solving workshops.

Facilities Managers
Shared Services Leaders
Project Managers
Risk and Compliance Officers
Data Analysts

Module 1: Introduction to Shared Services Facilities Management

Understanding Shared Services: Defining shared services and their operational significance.
Role of Facilities Management in Shared Services: How effective facilities management supports shared service delivery.
Key Challenges: Identifying common challenges faced in managing facilities in shared services.

Module 2: Strategic Facilities Planning for Shared Services

Needs Assessment in Shared Services: Techniques for evaluating facility requirements specific to shared services.
Space Utilization Strategies: Best practices for optimizing shared spaces and resources.
Sustainability in Shared Services: Integrating sustainability practices aligned with organizational goals.

Module 3: Operational Excellence in Facilities Management

Integrated Facilities Management (IFM): Implementing IFM practices to enhance service efficiency and coordination.
Maintenance Management: Developing and managing preventive and predictive maintenance programs.
Technology Integration: Utilizing technology to improve operational efficiency and service delivery.

Module 4: Compliance and Risk Management

Health and Safety Standards: Understanding compliance requirements specific to shared services.
Crisis Management Planning: Developing emergency preparedness and response strategies.
Risk Assessment and Mitigation: Identifying risks and implementing strategies to mitigate them.

Module 5: Financial Management in Shared Services Facilities

Budgeting for Shared Services: Creating and managing budgets tailored to shared services operations.
Cost-Efficiency Strategies: Identifying opportunities for cost reduction without compromising service quality.
Evaluating Capital Investments: Techniques for assessing ROI on facilities-related expenditures.

Module 6: Enhancing User Experience and Engagement

User-Centric Design Principles: Designing facilities that enhance user satisfaction and productivity.
Feedback Mechanisms: Establishing effective channels for user feedback and continuous improvement.
Community Building: Strategies for fostering collaboration and engagement among shared services staff.

Module 7: Data-Driven Decision Making

Leveraging Data Analytics: Utilizing data to support decision-making in facilities management.
Performance Metrics and KPIs: Developing key performance indicators specific to shared services facilities.
Predictive Maintenance Strategies: Implementing data-driven maintenance practices for improved operational efficiency.

Module 8: Case Studies and Best Practices

Successful Shared Services Facilities Management Examples: Analyzing case studies of best practices in shared services.
Collaborative Problem-Solving Workshops: Group exercises addressing real-world challenges in facilities management.
Expert Insights: Learning from industry leaders and their experiences in shared services facilities management.

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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