Office Administration Training Course

Course Code: ADOM 1114

15 Course Visits

Course Sector:

Administration and Office Efficiency

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Course Dates and Locations

Choose a date and location to book your seat

No.

Date

Days

Location

Fees

Enrollment

15 - 19 Sep 2025

5 Days

Abu Dhabi, UAE

$4,250

03 - 07 Nov 2025

5 Days

Los Angeles , USA

$5,950

Introduction

Training course introducion / brief

Are you concerned with managing the office work systematically for better office management?

The office needs to be managed seamlessly on an everyday basis for efficacy in decision making. Office administration is a part of office management. Hence, creating and understanding the policies and processes related to office-building, record-keeping, billing, expenses, physical distribution, logistics, and their backups will help eliminate any chaos which might arise in the absence of the required understanding of all the above.

Do you believe that proper management of office administration will help you achieve the desired business goal?

This training course will help establish clear policies and processes. It will also help the executives to manage their work efficiently. They would also be able to understand how to handle their customers well.

Training Methodology

We will focus on your professional and social skills, business etiquette, and company representation. The experienced instructor will include simulation games, paper-pencil exercises, activities, role-plays, videos, and case studies via an interactive presentation.

We follow the approach of ‘Do-Review-Learn-Apply’ to give a better insight through their courses.

Organisational Benefits

Seamless workflow of the operations in the organisation

Clarity in roles and responsibilities of the administrative staff

Smooth flow of communication amongst the employees

Better conflict management

Personal Benefits

Gain clarity of Office and Administrative Management

Understand your roles and responsibilities

Become better at business administration and office management

Envisage how you can represent your boss and company at all times

Getting accustomed to mailing, shipping, and organizing travel

Discover the ways to plan and organize executive meetings

Understand time-management and record-keeping

Gain the trust by your skills to handle the company’s finances and allocate petty cash

Learn how to schedule and prioritise administrative tasks within deadlines
Maintain a variety of records- electronic and paper records
Prepare business documents
Administration of office equipment and technologies
Draft reports
Organise meetings, seminars, special events, and travel arrangements
Know the Basic principles of Project management
Ensure quick response and seamless flow of information
Behave professionally in different office situations
Understand the relevant standards and ethics code

Administrative Managers
Office Managers
Administrative Staff
Administrative Executives
Those who wish to make their career in administration
Anyone who finds office management a challenge
People who would like to make their career in office management

MODULE 1: UNDERSTANDING YOUR ROLE

Understand your Roles

Office manager and administrator

Envisage Perception vs reality
The qualities of successful administrators
List competencies required for success
Being a ‘star’ at the workplace

MODULE 2: COMMUNICATION SKILLS

Effective communication skills

Verbal and written

Gaining credibility, trust, and gaining recognition
Importance of possessing a positive attitude
Being assertive while conversing
Constituents of Professional Business writing
Style and Layout
Understanding your audience to achieve the readers objective

MODULE 3: PRESENTATION SKILLS

How to

Prepare a professional presentation
Sell your ideas to your boss, colleagues, subordinates, and clients
Draft reports, write memos, etc.

MODULE 4: TELEPHONIC SKILLS

What constitutes professional behaviour on the phone?
Improving your listening skills on the phone
How to deal with difficult callers?
Common phone problems

MODULE 5: THE CUSTOMER

Understanding the needs of and how to handle and serve the internal and external customers
Providing excellent service by removing barriers
Working as a team and doing away with the silo mentality
Handling queries and complaints

MODULE 6: TIME MANAGEMENT

Better Time Management
Planning and managing time for self
Identifying and eliminating time wasters
How to set goals and priorities on a monthly, weekly, and daily basis?
Measuring your efficacy and effectiveness
Preparing and learnings from time logs and sheets

MODULE 7: MANAGING MEETINGS

Planning and Organizing meetings
How to conduct an effective meeting?
Drawing the agenda
Taking down minutes of meetings
Coordinating and Updating the previous minutes of the meeting

MODULE 8: STRESS MANAGEMENT

What is Stress and Stress management?
Causes and symptoms of Stress Management
Identifying your stressors
How does stress affect performance?
Making a stress management plan

MODULE 9: FILING and INDEXING

How to create a filing system?
Listing the files
Naming the files
How to place papers in file folders?
Setting up a system for filing success
Making filing a part of the audit

MODULE 10: PROPERTY MANAGEMENT

Facilities Management
Construction Management
Lease Administration
Tenant Relations
Vendor Management
Asset Management

MODULE 11: POLICIES

Identifying and formulating policies as required
Setting the process and procedures to ensure compliance
How to conduct a Regular Audit?
Understanding the legal perspective

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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