Office Management Skills Training Course

Course Code: ADOM 1115

19 Course Visits

Course Sector:

Administration and Office Efficiency

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Course Dates and Locations

Choose a date and location to book your seat

No.

Date

Days

Location

Fees

Enrollment

15 - 19 Sep 2025

5 Days

Abu Dhabi, UAE

$4,250

03 - 07 Nov 2025

5 Days

Los Angeles , USA

$5,950

Introduction

Training course introducion / brief

What skills do you require to become an Office Manager? Office Management Skills require professionals to closely work with other departments to develop an effective work environment. Office Management requires officers to take responsibility for ensuring that the entire office functions and processes run smoothly.Such officers do not necessarily need to have any specialized education, but they do need to have well-developed administrative and managerial skill sets with relevant experience in such roles. To become a good office manager you need to first manage yourself well.Managing your time and tasks should be the vital skills to achieve maximum success. You will need in-depth interpersonal and behavioural skills to face challenges of working with different management types.

Office Management Skills

You will also need to stay in control while dealing with conflicting priorities when performing various tasks. Office Management professionals need to be expert multi-taskers and need to be organized to deal with any difficult office situations that may come your way.

The office is a key area that we have to invest in, as we do into other departments. Office managers to have up-to-date knowledge to support day to day operations of an organization in a smooth and effective manner.This Certificate in Office Management Skills Training Course will allow participants to learn how to reduce inefficiency and create a productive office workplace.

Participants will learn systems that can be incorporated into office structures. You will also learn the skills to be assertive and organized in managing different people in different positions.Delegates will learn techniques and core skills in utilizing resources, managing time, communicating, and collaborating with others in a skilful manner. This program also covers key management principles that will support in achieving the organizational and office goals and objectives.

Training Methodology

We have created this high-skilled Certificate in Office Management Skills Training Course for professionals looking to have updated skills for a smooth running and productive office. This workshop is very practical and based on the adult learning concept.It is presented through a combination of theoretical lessons, interactive exercises, and discussion of case scenarios examples. Participants are encouraged to involve in role plays and group activities.It is through active involvement that the application of the learnings is implemented. Customized courses can be designed to attain learning objectives based on present office scenarios.We follow the Do–Review–Learn–Apply Model, with pre-course and post-course assessments are used to measure training success and to ensure participant’s job-related learnings are achieved.

Know how to effectively manage office technology, staff, and the environment as a whole
Develop creative approaches when managing tasks, teams, and individuals
Learn best practices for streamlining office processes and workflow.
Develop office procedures, tools, and office strategies to enhance work productivity
Manage a network of working relationships and manage various stakeholders
Employ efficient tactics to communicate and solve problems
Learn the use of professional business writing and written communication
Explore different time management tools and techniques
Understand your responsibilities and role in corporate meetings
Comprehend the basic finance systems used in office and budget management
Know fundamental procurement processes
Learn assets management strategy
Manage the performance of various administrative staff
Develop resilience and the ability to manage stress in a challenging environment

Individuals responsible for the managing and organizing of an office environment.
All levels of administrative professionals

executives
secretaries
Office Managers
Administration Managers
Supervisors
Admin support staff
personal assistants
professionals reporting to the management

Those who want to gain knowledge on administration and office management.

Module 1: Office Management: Fundamentals

Managing role expectations
Necessary Skills of an effective office manager
Common misconceptions of office management
Principles of management
Causes of office management failure
Importance of Office Managers in today’s organizations

Module 2: Office Managers Responsibilities

Managing and Maintaining the Office Premises
Health and safety
Safeguarding equipment
Space management
Managing Supplies and Materials
Managing Technology
Resources Utilization
Efficient use of manpower
Emergency Contact

Module 3: Office Operations Skills

Presenting Data
Meeting management
Business reports
Project management
Professional development objectives
Work Impact evaluation
Event Planning core Skills
Office Policies and Procedures
Office Compliance and Audits
Applying assertiveness and its importance

Module 4: Customer Service Skills

Customer service etiquette
Welcoming visitors
Reception Skills
Receiving post and deliveries
Handling with telephone calls
Sounding confident and helpful
Dealing with difficult customers
Dealing with customer complaints
External Communications
Public relations

Module 5: Interpersonal Skills in Office Management

Multi-Tasking and Effective Time Management
Effective Team Building Skills
Dealing with Pressure and Stress
Essential Negotiation Skills
Systematic Process Thinking
Analyzing potential solutions
Making plans and Managing priorities
Setting SMART goals and objectives
Tackling the productivity blockers

Module 6: People Management

People management: Knowing strengths and limitations
Understanding workplace dynamics
Developing your team
Monitoring and encouraging high performance
Managing emotions and Positive EQ for workplace effectiveness
Managing conflicting priorities
Dealing with Difficult People and workplace conflict
Managing disagreements and developing trust Importance of delegation

Module 7: Communication Skills

Communication skills
Impact of effective communication
Active and empathetic listening skills
Questioning skills
Business writing
Writing professional letters, memos, and e-mail
Keep your messages organized, short and simple
Phrases and Words use in letters
Purposes and Types of Report
Report Writing Process and Structure

Module 8: Data and Records Management

Filing and records management
Filing methods and types
Record Retention Program
Information and Data management
Privacy and security
Data Protection
Digitalization of Documents
Records Management Systems

Module 9: Meetings Management

Importance of an agenda
Types of meetings
Organizing a meeting
Facilitating a meeting
Meeting effectiveness
Handling hurdles during meetings
Minute taking styles
Minute publishing styles
Preparing Action Plans

Module 10: Office Finances and Procurement Functions

Handling petty cash
Different types of financial documents
Spending and Monitoring department budget
Procurement Management
Procurement Process and Policy
Asset Management and Tracking
Maintaining Register and expenses

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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