Office Technology and Management Course

Course Code: ADOM 1116

17 Course Visits

Course Sector:

Administration and Office Efficiency

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Course Dates and Locations

Choose a date and location to book your seat

No.

Date

Days

Location

Fees

Enrollment

15 - 19 Sep 2025

5 Days

Abu Dhabi, UAE

$4,250

03 - 07 Nov 2025

5 Days

Los Angeles , USA

$5,950

Introduction

Training course introducion / brief

What is Office Technology? And, how good are you with your technical skills as an administrator? The position of the administrative professional has rapidly progressed over the decade with the integration of technology and office automation invades corporate lives.

Even with these changes, the primary tasks for administrators and executive assistants have remained consistent. Responsibilities like coordinating office administrative activities, responding to phone calls, handling messages and transferring of calls, scheduling event, meetings, appointments, and updating calendars, handling mails and faxes, enrolling memos, preparing reports, ensuring document accuracy, maintaining databases and filing systems whether electronic or paper, integrating information for distribution to employees and customers and performing basic bookkeeping.

With new technological enhancements in today’s modern office, an administrative professional must multi-task to fill in many roles. An administrative professional works with the management and other executives in planning, decision making, and organizational communication tasks, and needs to take full advantage of the current office technology to make things easier for all.

Technology is inevitable and is everywhere. The contemporary office is no exception to this. Nowadays, many companies view information technology as the path to achieve a competitive edge over their competitors. As a result, the position of an administrator has become even more technology-based.

To be a star administrator in today’s office environment, you will need to have exceptional oral and written communication skills, industry expertise, software knowledge, and basic hardware knowledge. Would you like to be groomed in being that star administrator in this digital age?

Whether you are entering the workforce or updating your skills, this career-focused Office Technology and Management Course provides vital training in business office processes, business communications, business writing, proofreading and editing, customer service skills, keyboarding and document processing, business etiquettes, problem-solving, records and data management, File management, and basic cutting-edge office software programs.

This program is designed to empower you with the knowledge necessary to achieve top-level administrative positions and help you develop the skills that are crucial to prepare you for tomorrow’s job market.

Training Methodology

This training program on the Office Technology and Management Course for individuals looking to upgrade themselves and better position themselves for tomorrow’s job market.

This workshop is a very practical and interactive session as participants will share their office challenges and learn technical knowledge to simplify and better the office processes. This is an intensive and technical program. Customized technology-specific topics can be organized to achieve organizational training requirements.

Characterize the importance and new roles of Office Executive and Administrators
Learn the use of technology to achieve maximum productivity
Learn the use of technology to network and connect with the office and customers
Demonstrate the skills to use a variety of software applications
Use applications and technology to create, design, and format documents
Create and edit printed and electronic business communications
Perform and scrutinize basic office accounting duties and tasks
Develop basic technical skills in word processing, spreadsheet, presentations, database, and information management
Demonstrate keyboard and data entry skills
Increase customer service performance and impact through the efficient use of technology
Have a better command on written English by the use of technology and Softwares
Develop critical-thinking skills for a modern office setting
Demonstrate strong interpersonal, social media and networking skills

Executive Officers
Administrative Assistants
Personal Secretaries
Client Specialists
Office Clerks
Data Entry Clerks
Account Managers
Event Specialists
Customer Service Representatives
Appraisers
Project Administrators
Medical administrative assistant
Legal Management Representatives
Communications Coordinators

Module 1: Office Technology: Introduction

Office Technology: Foundations
Use of Technology to Get Things Done
Office automation control system
Operating Efficiently in the Workplace
AI and Automations
Heading towards a Paperless system
Digital Transformation
Using Smart Apps for effective communication
Office Process Re-engineering
Office Change Management

Module 2: Basic Office Roles and Technology

Processing mails: Basics
Email systems and etiquette
Telephonic systems and etiquette
Enhanced written and oral communication skills
Business Writing: Reports, Proposals, Emails
Business Documents- Letters and Memos
Meetings Documents- Agenda, Meeting Minutes and Schedules
National and International travel arrangements
Travel Documents- Expense Reports and Travel Itineraries
Proofreading and editing business documents

Module 3: Advanced Office Roles and Technology

Event Planning and Project Management
Use of MS Outlook and functions
Keyboard Techniques and Data Entry
Keyboarding Techniques
Reading technical passages and letters
Copying and photocopying equipment and applications
Use of Smart Phones and social networking Apps
Synchronizing Smart Phones with your Computer

Module 4: Understanding Computer Essentials

Computer Basics
Understanding Operating systems
Understanding hardware essentials
Organizing and managing files and folders
Understanding the Internet
Browsers and Search engines
Problem-solving and research via the Internet

Module 5: Implementation of Office Technology

Office Technology: Creating the need
Planning and set-up: Nature of work
Budgeting: Core business and Priorities
Office layout and ergonomics
Desk Management
Overuse and Misuse of technology
Maximizing the use of office technology
Implementation and Training
Maintenance and IT support

Module 6: Customer Service: Moving to the Next Level

Integrating technologies with customer service
Business Professionalism
The polished digital media presentation
Cascading sensitive communications via electronic mediums
Using technology towards Customer Happiness
“Customer is Always Right” Philosophy
Customer Retention and Loyalty
Customer Service Representative challenges
Upgrading the Customer service approach

Module 7: Technology: Word Processing Applications

Word Processing program: Basic formatting features
Document creation and saving information
Using tools in Word for effective data processing
System File Management
File Formats and Editing Documents
Document Page layouts
Formatting Document text
Creating tables and using data
Using graphics that make sense
Working with Hyperlinks

Module 8: Technology: Spreadsheet Applications

Working with Worksheets and Workbooks in Excel
Using predefined Excel templates
Entering and editing data in worksheets
Formatting cell contents
Applying conditional formatting
Working with rows and columns
Functions: Freeze, Hide/Unhide, Filter, Tables
Working with basic formulas
Understanding basic mathematical operations
Presentation of statistical information
Read, analyze, and interpreting graphs

Module 9: Technology: Presentations Applications

Preparing Powerful Presentations
Printing presentations and handouts
Presentation themes
Use of Art, Graphics, and Videos
Organizing the slide Layout
Managing slide Master
Creating charts and tables
Delivering effective presentations
Death by Presentation Theory
Ground rules of presentations

Module 10: Office Accounting and Records Management

Records Management, Database and Data Analytics
Information and Data Management
Filing and Digitalizing Hard Copies
Indexing, Archiving, and Retrieving Data and Documents
Electronic Health Records
Computerized patient Information and Billing Practices
Importance of timekeeping and billing
Drafting legal documents: Use of document assembly software
Automated Accounting and Payroll
Handling Office Finances and Petty Cash
Analyzing and Journalizing Transactions: QuickBooks, Peachtree

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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