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Course Code: PERDEV 124
510 Course Visits
Advanced Communication Skills
Course Sector:
Interpersonal Skills and Self Development
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
3 Days
Abu Dhabi, UAE $3,250
02
3 Days
Cape Town, South Africa $3,950
Introduction
Training course introducion / brief
Communication is more than just a way to get ideas across or exchange points of view. It is the process by which we interact with others and seek information, allowing us to control the circumstances in which we work.
Advanced Communication Skills
This training course is designed to help participants communicate more effectively, develop interpersonal skills and build rapport with others in the workplace. Effective communication skills include best use of words, voice tones and body language, developing the right level of assertiveness, asking the right questions and listening to others. Participants will learn tools and techniques to improve personal communication style, communicate with more clarity and confidence
Course Objectives
At the end of the training course, participants will be able to
- Use advanced communication tools and skills to deliver various types of messages
- Identify the different personal listening styles and discover their own
- Apply meta programs to improve understanding of people
- Describe and harness the power of body language
- Practice and use assertiveness skills in different situations
- Demonstrate the use of the secrets of influence for effective communication
Course Audience
Who is this course for, and can benefit the most
- Executive Secretaries
- Executive Personal Secretaries
- Personal Secretaries
- Executive Assistants
- Personal Assistants
- Office Managers
- Administration Managers
- Management Secretaries
- Senior Assistants
Course Outline
The course aims and learning outcomes
ADVANCING YOUR COMMUNICATION SKILLS
- The four laws of communication
- Mehrabian’s 55-38-7 rule
- Communication etiquette
- The communication process and the factors affecting it
- Internal vs. External business communication
- Business Communication styles, models, channels and tools
- Identifying your own communication style and preference
- Common listening issues
- Guidelines for effective listening
- Effective listening and paraphrasing techniques
- Understanding different listening styles: active versus passive styles
- Improving the information recall rate
INTERNAL LISTENING FILTERS
- Understanding the filter system
- Sensory input channels
- Internal filter systems: the 6 layers
- The 6 listening meta programs
- Overcoming the 6 filters when communicating
- Avoiding the loss of information
- The art of body language
- Components of non-verbal communication
- The power of appearance
- Communicating through colors
- Evaluating your body language skills
- Eliciting thinking patterns through eye movement
- Building rapport using body language
ADVANCED ASSERTIVENESS SKILLS
- Understanding assertiveness: definition and values
- Components of passive, assertive and aggressive styles
- Assertiveness rights and responsibilities
- Activities for practicing assertive behavior
- Managing criticism assertively
- Definition and characteristics of influence
- The 6 principles of persuasion: how to apply them
- Bases and sources of power
- Dealing with difficult people using persuasion
- Persuasion and influence – fundamentals, tools, and techniques
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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