ITIL® 4 Strategist: Direct, Plan and Improve (DPI) including exam

Course Code: IT 189031

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Course Sector:

Information Technology

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Course Dates and Locations

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No.

Date

Days

Location

Fees

Enrollment

28 Jul - 01 Aug 2025

5 Days

Paris, France

$5,600

15 - 19 Sep 2025

5 Days

Amsterdam, Netherlands

$5,600

Introduction

Training course introducion / brief

The ITIL 4 Strategist: Direct, Plan and Improve (DPI) module is essential for aligning team objectives with organizational strategy. It focuses on embedding a culture of continual improvement, enhancing planning, and managing change effectively.

This qualification equips candidates with practical skills to create a learning-oriented IT organization and implement agile improvement strategies. The DPI examination assesses candidates’ understanding of key concepts, preparing them for roles as ITIL 4 Managing Professionals and ITIL 4 Strategic Leaders, ensuring they can navigate digital disruption and drive organizational success.

Understand the key concepts of Direct, Plan & Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices

IT Support Staff
IT Consultants
Business Managers
Business Process Owners
IT Developers
Service Providers
System Integrators
Anyone working in a DevOps team

Module 1: Course Introduction

Module 1: Core Concepts of Direct, Plan & Improve (DPI)

Fundamentals of Direction, Planning, and Improvement
Understanding the Operating Model
Key Methods and Approaches
Managing Risks Effectively
Defining Scope of Control

Module 2: Key Distinctions in Strategy and Governance

Differentiating Vision and Mission
Strategy vs. Tactics vs. Operations
The Roles of Governance, Compliance, and Management
Establishing Policies, Controls, and Guidelines

Module 3: Scope and Application of Direction and Planning

Aligning Goals and Requirements Across Levels
Designing Effective Policies, Controls, and Guidelines
Delegating Decision-Making to the Right Levels

Module 4: Governance, Risk, and Compliance (GRC) in Service Management

Risk Identification and Management within DPI
Governance and Its Influence on DPI Processes
Balancing Control Measures for Efficiency

Module 5: Continual Improvement Strategies and Techniques

Leveraging the ITIL Continual Improvement Model
Defining Assessment Goals, Outputs, and Criteria
Choosing the Right Assessment Methodologies
Setting Priorities for Improvement Initiatives
Building and Presenting a Business Case
Conducting Reviews and Capturing Lessons Learned
Embedding a Culture of Continuous Improvement

Module 6: Communication and Organizational Change in DPI

Understanding the Impact and Benefits of Change Management
Identifying and Engaging Key Stakeholders
Effective Communication and Influence Strategies
Establishing Feedback Loops for Continuous Improvement
Strengthening Communication Across the Value Chain

Module 7: Performance Measurement and Reporting in DPI

Defining Key Metrics and Performance Indicators
Understanding the Role of Value Streams and Practices
Selecting Appropriate Improvement Techniques
Applying Value Stream Mapping for Optimization
Integrating the Four Dimensions of Service Management

Conclusion and Review

Final Q&A Session
Recap of Key Concepts and Techniques

Preparation for Certification

Study Tips and Resources for ITIL® 4 DPI Certification

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: ITIL® 4 Strategist: Direct, Plan and Improve (DPI) including exam