Concern for the Quality

Course Code: MGLD 3673

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Course Sector:

Management and Leadership

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Course Dates and Locations

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No.

Date

Days

Location

Fees

Enrollment

14 - 18 Jul 2025

5 Days

Dubai, UAE

$4,250

Introduction

Training course introducion / brief

Concern for quality

Concern for quality is essential for leadership to ensure that products, services, and processes meet high standards. As leaders, it’s important to inspire a shared commitment to quality within teams, promote accountability, and make quality a core part of the organizational culture. Leaders must not only focus on delivering results but also ensure that quality is prioritized at every stage of work.

This program will teach leaders how to set clear quality expectations, monitor and measure quality, solve quality-related problems, and foster a culture of continuous improvement. Leaders will gain practical skills for identifying quality gaps, making data-driven decisions, and leading improvement initiatives. The course emphasizes the role of leadership in setting standards, providing feedback, and motivating teams to maintain a consistent focus on quality.

Training Course Methodology

This course is designed to be interactive and participatory, and includes various learning tools to enable the participants to function effectively and efficiently. The course will use sessions, exercises, and case applications, and presentation about proven-by-practice methods, new insights and ideas about the topic and its effects in a corporate world.

Understand the importance of quality and its impact on leadership and organizational success.
Learn how to set clear quality expectations and lead by example to ensure adherence.
Develop skills for monitoring and measuring quality using data and key performance indicators.
Gain problem-solving tools to address and resolve quality issues effectively.
Foster a culture of continuous quality improvement that encourages innovation and accountability.

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Understanding the Importance of Quality

Defining quality in the context of leadership and organizational success
The role of leadership in promoting quality standards
The impact of quality on customer satisfaction and loyalty
Recognizing the cost of poor quality and its consequences
The relationship between quality and organizational reputation
How quality influences productivity and efficiency
Building a quality-driven culture within teams

Leadership’s Role in Setting Quality Expectations

Setting clear quality standards for the team
Communicating quality expectations effectively
Leading by example: demonstrating commitment to quality
Ensuring accountability in meeting quality standards
Encouraging ownership of quality within the team
Developing strategies for maintaining quality consistency
Creating an environment that fosters continuous improvement

Monitoring and Measuring Quality

Defining key performance indicators (KPIs) for quality
Tools and methods for measuring quality performance
Using data to assess and track quality outcomes
Conducting quality audits and reviews
Identifying and addressing quality gaps or issues
Providing regular feedback to team members about quality
Adjusting strategies based on quality measurement results

Problem Solving and Addressing Quality Issues

Identifying the root causes of quality problems
Techniques for effective problem-solving in quality management
Involving the team in quality improvement processes
Using continuous improvement models (e.g., PDCA)
Developing corrective and preventive actions (CAPA)
Communicating quality issues and solutions clearly to the team
Learning from quality failures and implementing solutions

Fostering a Culture of Continuous Quality Improvement

Encouraging innovation and feedback to improve quality
Promoting a mindset of continuous quality improvement
Training and developing employees to enhance their quality focus
Celebrating successes and recognizing quality achievements
Building cross-functional teams to drive quality improvements
Measuring the long-term impact of quality improvements
Leading quality improvement initiatives at all levels of the organization

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: Concern for the Quality