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Course Code: IT 3661
21 Course Visits
IT Service Management
Course Sector:
Information Technology
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Amsterdam, Netherlands $4,950
02
5 Days
Abu Dhabi, UAE $4,250
Introduction
Training course introducion / brief
In an era of rapid digital transformation, organizations
aiming for operational excellence must ensure their IT services are aligned
with strategic goals. This essential training offers participants the tools and
techniques to refine service delivery, optimize performance, and integrate
proven frameworks such as ITIL. Through interactive discussions and real-life
applications, this course enables IT professionals to enhance value creation,
manage costs, and improve customer satisfaction across the enterprise.
By combining industry standards with practical execution, this program empowers
participants to embed a culture of continuous improvement and successfully
implement service management strategies.
Course Objectives
At the end of the training course, participants will be able to
- Grasp the foundational principles of ITIL and its role in IT service management
- Evaluate how IT services align with business needs and contribute to organizational goals
- Create and implement strategies that improve service performance and responsiveness
- Apply structured methods for streamlining operations and reducing inefficiencies
- Design scalable processes for ongoing performance enhancement
Course Audience
Who is this course for, and can benefit the most
- IT Managers & Team Leaders
- Service Desk Professionals
- Operations & Support Teams
- Project & Program Coordinators
- Business Analysts
- Quality & Compliance Officers
Course Outline
The course aims and learning outcomes
Foundations of ITSM
- Principles and Scope of IT Service Management
- Understanding the ITIL Framework
- Service Lifecycle and Organizational Roles
- Business-IT Alignment Fundamentals
Strategic Service Design
- Service Strategy Development
- Core Principles of Designing Services
- Portfolio and Demand Management
- Financial Controls in IT Service Planning
Transition & Operations
- Planning for Service Changes
- Managing Incidents, Problems, and Assets
- Configuration and Knowledge Management
- SLA Management Techniques
Continual Improvement
- Introduction to CSI (Continual Service Improvement)
- Metrics, Reviews, and Performance Measurement
- Feedback Loops and Reporting Models
Application & Simulation
- Real-Life Scenarios and Group Practice
- Best Practices for Implementation
- Fostering a Service-Centric Culture
- Creating a Personalized Action Plan
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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