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Course Code: IT 3664
60 Course Visits
IT Services Release, Validation & Customer Experience Management
Course Sector:
Information Technology
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Amsterdam, Netherlands $4,950
02
5 Days
Dubai, UAE $4,250
Introduction
Training course introducion / brief
In today’s fast-paced and customer-centric digital environment, ensuring the successful release and validation of IT services is essential for operational excellence and business satisfaction. This 5-day training course focuses on mastering the processes of IT service release, thorough validation techniques, and the integration of customer experience strategies. Participants will gain the practical knowledge needed to manage seamless rollouts, verify service readiness, and design user-focused experiences that drive loyalty and value.
Course Objectives
At the end of the training course, participants will be able to
- Understand the lifecycle and key stages of IT service release and validation
- Plan, coordinate, and execute reliable IT service deployments
- Implement service testing and validation techniques to ensure readiness
- Design customer journey experiences aligned with business expectations
- Use customer feedback to improve post-release satisfaction
- Apply CX metrics such as NPS, CSAT, and CES to monitor service impact
- Foster collaboration between IT and customer-focused departments
Course Audience
Who is this course for, and can benefit the most
- IT Service Managers and Coordinators
- Release and Deployment Managers
- Technical Project Managers
- Service Quality Assurance Professionals
- Customer Experience and Success Managers
- Business Analysts and Operations Specialists
- Digital Transformation Leads
- Product Owners and UX Designers involved in service delivery
Course Outline
The course aims and learning outcomes
Introduction to Service Release & Validation
· Overview of IT service release lifecycle
· Objectives and scope of release and validation processes
· Release planning and stakeholder alignment
· Types of releases: major, minor, emergency
· Governance and compliance considerations
Planning and Executing Service Releases
· Developing release schedules and implementation plans
· Tools and techniques for deployment management
· Coordinating cross-functional teams during release
· Risk identification and mitigation strategies
· Change control and versioning management
Service Validation and Readiness Assurance
· Validation and testing techniques for IT services
· Creating service acceptance criteria and test cases
· Service readiness assessment and checklists
· Defect tracking and resolution processes
· User acceptance testing (UAT) and service sign-off
Customer Experience and Service Impact
· Introduction to customer journey mapping
· Linking service performance with user expectations
· Collecting and analyzing user feedback
· Designing personalized service experiences
· Cross-functional collaboration for CX success
Measuring, Reporting & Continuous Improvement
· CX metrics: NPS, CSAT, CES and their application
· Post-release evaluation and service reporting
· Root cause analysis and service review meetings
· Continuous improvement cycles
· Creating a personal action plan for implementation
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
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