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Course Code: ADOM 3534
8177 Course Visits
Certified Administrative Professional (CAP)
Course Sector:
Administration and Office Efficiency
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Dubai, UAE $4,250
02
5 Days
Abu Dhabi, UAE $4,250
03
5 Days
Al Khobar, KSA $4,250
Introduction
Training course introducion / brief
The Certified Administrative Professional (CAP) credential by the International Association of Administrative Professionals (IAAP) is the most recognized certification for high-performing administrative professionals.
This training program is designed to ensure mastery of the six CAP exam domains through a structured curriculum, referencing the most relevant textbooks used in the exam question pool.
This training program combines practical content, domain reviews, and exam-style questioning strategies to develop both foundational knowledge and test readiness.
Course Objectives
At the end of the training course, participants will be able to
- Master the knowledge areas defined in the six CAP domains.
- Apply communication and writing principles to business scenarios.
- Navigate digital tools and records management systems effectively.
- Plan and manage events, meetings, and projects.
- Understand core HR, financial, and operational support functions.
- Prepare confidently for the CAP exam using referenced resources and mock exams.
Course Audience
Who is this course for, and can benefit the most
- Executive Assistants, Office Managers, Administrative Professionals, and Personal Assistants.
- Experienced administrators seeking to upgrade their skills to a strategic level.
- Administrative staff aspiring to take on greater leadership and operational responsibilities.
Course Outline
The course aims and learning outcomes
Effective Business Communication and Professional Writing
- Principles of clear and impactful communication.
- Writing professional emails, reports, proposals, and meeting minutes.
- Verbal, non-verbal, and digital communication etiquette.
- Building rapport and managing stakeholder relationships.
- Interactive Workshop: Business writing enhancement exercises.
Information and Office Management
- Organizing and managing information and records efficiently.
- Implementing digital and physical filing systems.
- Information security, confidentiality, and data protection essentials.
- Utilizing technology for productivity and collaboration.
- Managing time and setting priorities effectively in dynamic environments.
Event Planning, Meeting Coordination, and Project Support
- Planning and executing internal and external meetings and events.
- Managing logistics for travel, accommodations, and itineraries.
- Coordinating virtual and hybrid meetings.
- Supporting project teams: organizing tasks, timelines, and resources.
- Simulation Exercise: Planning and presenting a business event
Organizational Operations and Office Leadership
- Understanding organizational hierarchies and workflows.
- Supporting HR processes: onboarding, training coordination, and employee engagement.
- Office financial support: budget tracking, procurement processes, and expense management.
- Handling ethical dilemmas and maintaining a professional workplace culture.
- Scenario Workshop: Solving administrative and operational challenges.
Enhancing Leadership Skills and Professional Growth
- Leading without authority: Influencing and inspiring within administrative roles.
- Problem-solving techniques for administrative professionals.
- Building resilience, adaptability, and emotional intelligence.
- Personal branding and career development strategies.
- Action Planning Session: Setting goals for continued growth and leadership impact.
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
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