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Course Code: MGLD 3194
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Behavioral Management Masterclass
Course Sector:
Management and Leadership
Course Dates and Locations
Choose a date and location to book your seat
No.
Date
Days
Location
Fees
Enrollment
01
5 Days
Abu Dhabi, UAE $4,250
02
5 Days
Dubai, UAE $4,250
03
5 Days
Riyadh, KSA $4,250
Introduction
Training course introducion / brief
In today’s fast-paced and interconnected work environment, soft skills are no longer optional—they are essential. While technical knowledge can get the job done, it is behavioural and interpersonal skills that drive long-term success, team cohesion, and organizational impact. The Behavioural Management Masterclass: The Power of Soft Skills in the Workplace, delivered by BOOST Consulting and Training, is a comprehensive, high-impact program designed to elevate participants' interpersonal effectiveness and behavioural agility.
This masterclass dives deep into the essential competencies that enable professionals to build trust, communicate with impact, collaborate across functions, and lead with empathy and confidence. Through a combination of expert-led discussions, real-life case studies, roleplays, and interactive exercises, participants will gain practical insights into how soft skills influence team dynamics, leadership potential, and organizational culture.
Course Objectives
At the end of the training course, participants will be able to
- Recognize the value of soft skills in personal and organizational effectiveness.
- Apply emotional intelligence principles to improve relationships and decision-making.
- Enhance verbal, non-verbal, and written communication for greater impact.
- Resolve conflicts and build stronger professional relationships.
- Demonstrate assertiveness, empathy, and influence in workplace interactions.
- Collaborate more effectively within teams and manage interpersonal challenges with confidence.
Course Audience
Who is this course for, and can benefit the most
- Mid-level professionals and team leaders seeking to strengthen people skills.
- Supervisors, managers, and high-potential staff preparing for leadership roles.
- Employees who work in cross-functional or client-facing environments.
- Professionals aiming to improve communication, emotional intelligence, and conflict resolution skills.
Course Outline
The course aims and learning outcomes
Foundation of Soft Skills and Emotional Intelligence
- Introduction to Behavioural Management and the Role of Soft Skills
- Soft Skills vs. Hard Skills: Debunking Myths
- Components of Emotional Intelligence (EQ)
- Self-Awareness and Self-Regulation Exercises
- Developing Empathy and Social Awareness
Communication Mastery
- Effective Verbal and Non-Verbal Communication
- Active Listening and Asking the Right Questions
- Overcoming Communication Barriers
- Giving and Receiving Constructive Feedback
- Crafting Clear and Professional Written Communication (emails, reports, memos)
Influence, Assertiveness, and Conflict Management
- Assertive vs. Passive and Aggressive Behaviour
- Influencing Without Authority
- Conflict Types and Causes
- Practical Conflict Resolution Techniques
- Mediation and Difficult Conversation Simulations
Collaboration, Leadership & Workplace Relationships
- Building Rapport and Trust
- Understanding Team Dynamics and Roles
- Collaborative Problem-Solving and Decision-Making
- Motivating Others and Leading by Example
- Adapting Your Leadership Style Based on Situations
Productivity, Time Management, and Wrap-Up
- Prioritization Tools and Productivity Frameworks
- Managing Time and Energy Effectively
- Exercise: Personal Development Plan
Providers and Associations
Providing the best training services and benefits to our valued clients
Boost certificate of completion
BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.
ENDORSED EDUCATION PROVIDER
Flexible deadlines
Customized dates accordance to your schedule
Shareable Certificate
Earn certificate upon completion
COURSE METHODOLOGY
Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).
At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.
Since 2001, we have been pioneering the training field in the middle east, we managed to unlock potential and help individuals, teams and organisations to be the best that they can be with our full and integrated solutions.
Quick Links
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