Administrative Operations Excellence

Course Code: ADOM 09i3

6 Course Visits

Course Sector:

Administration and Office Efficiency

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Course Dates and Locations

Choose a date and location to book your seat

No.

Date

Days

Location

Fees

Enrollment

14 - 18 Jul 2025

5 Days

Dubai, UAE

$4,250

21 - 25 Sep 2025

5 Days

Riyadh, KSA

$4,250

01 - 05 Dec 2025

5 Days

Online, Virtual

$2,150

Introduction

Training course introducion / brief

In today’s fast-paced and process-driven environment, especially within fleet operations and logistics, administrative professionals are key drivers in ensuring operational efficiency, accuracy, and service excellence. With the right tools, mindset, and structured processes, administrators can significantly contribute to cost reduction, time optimization, and overall organizational performance.

This course is designed to empower administrative personnel with the skills and strategies necessary to streamline workflows, standardize procedures, and optimize resources specifically for fleet-related administrative functions .

Apply process improvement techniques to enhance administrative efficiency in fleet operations.
Standardize administrative tasks to ensure consistency, clarity, and compliance .
Optimize the use of resources, tools, and time to support fleet management and logistics coordination.
Communicate effectively across departments to align administrative support with client and operational needs.
Develop a proactive approach to problem-solving and decision-making in high-volume administrative environments.
Demonstrate professionalism and ethical practices while supporting complex fleet operations.

Office Managers & Coordinators in Logistics/Fleet
Executive/Administrative Assistants in Transportation
Fleet Administration Officers
Professionals handling fleet dispatching, maintenance, or logistics admin

Foundations of Administrative Excellence in Fleet Operations

Module 1: Introduction to Fleet Administrative Functions

Understanding fleet operations and administrative support roles
Key challenges in fleet-related administrative tasks
The role of the administrator in ensuring smooth day-to-day operations

Module 2: Process Optimization and Task Standardization

Identifying repetitive administrative tasks in fleet operations
Mapping current workflows and identifying inefficiencies
Applying standard operating procedures (SOPs) to improve consistency
Tools for documenting and improving administrative processes

Streamlining Communication and Resource Management
Module 3: Effective Communication in a Multi-Departmental Environment

Clear and concise written communication for dispatch, scheduling, and reporting
Verbal communication strategies for interacting with drivers, mechanics, and supervisors
Active listening and feedback mechanisms to prevent miscommunication

Module 4: Resource Planning and Utilization

Managing office supplies, vehicle records, and documentation systems efficiently
Coordinating between departments to optimize shared resources
Time and workload prioritization in high-demand environments

Technology and Data Management for Fleet Administrators

Module 5: Leveraging Administrative Software for Efficiency

Using fleet management software for tracking vehicles, fuel usage, and maintenance
Spreadsheet tools for data entry, analysis, and reporting
Digital filing systems and cloud-based document sharing

Module 6: Maintaining Accurate Records and Compliance

Organizing digital and physical records for easy retrieval
Ensuring compliance with regulatory requirements (e.g., DOT, OSHA)
Implementing checks and balances to reduce errors and delays

Problem Solving and Decision-Making in Dynamic Environments

Module 7: Resolving Common Administrative Challenges in Fleet Operations

Addressing scheduling conflicts, missing documentation, and delayed reports
Handling driver requests and logistical disruptions
Root cause analysis and corrective action planning

Module 8: Strategic Thinking and Proactive Administration

Anticipating issues before they occur
Creating contingency plans for common fleet administration problems
Measuring the impact of administrative improvements using KPIs

Professionalism, Collaboration, and Career Growth

Module 9: Building Collaborative Relationships Across Departments

Working effectively with dispatchers, maintenance teams, and finance departments
Fostering teamwork and mutual respect in a fast-paced setting
Conflict resolution and negotiation techniques

Module 10: Developing a Professional Mindset and Career Path

Embracing continuous learning and skill development
Demonstrating initiative, accountability, and reliability
Opportunities for advancement in fleet administration and logistics support

Boost certificate of completion

BOOST's Professional Attendance Certificate “BPAC” is always given to the delegates after completing the training course, and depends on their attendance of the program at a rate of no less than 80%, besides their active participation and engagement during the program sessions.

ENDORSED EDUCATION PROVIDER

Flexible deadlines

Customized dates accordance to your schedule

Shareable Certificate

Earn certificate upon completion

COURSE METHODOLOGY

Our Training programs are implemented by combining the participants' academic knowledge and practical practice (30% theoretical / 70% practical activities).

At The end of the training program, Participants are involved in practical workshop to show their skills in applying what they were trained for. A detailed report is submitted to each participant and the training department in the organization on the results of the participant's performance and the return on training. Our programs focus on exercises, case studies, and individual and group presentations.

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TRAINING COURSE: Administrative Operations Excellence